The shift towards a global, digital economy is driving dramatic change in government operations. Citizens now expect government agencies to modernise and transform their processes and improve service deliveries to bring them end-to-end eCitizen services that are more convenient and accessible.
For the agencies, legacy processes and systems are often a constraint and barrier to eGovernment implementation. As a regulator of government policies and services, embracing information technology to transform their citizen services is often a daunting task for many government agencies.
CrimsonLogic has extensive experience in building and operating effective citizen services management systems. Our track record comprises tested and proven solutions and operational models.
We work with agencies to create a single point of contact for citizens to engage an array of government services. By improving the response time for service requests, citizen satisfaction is enhanced. This also increases agencies’ efficiency, improves cross-agency communication and reduces costs.
We have in-depth experience and knowledge in developing and operating eGovernment services based on innovative business models, such as ‘Public Private Partnerships’, ‘Build, Operate and Transfer’ or other hybrid arrangements. The choice of appropriate operational and financial models is critical to ensuring the success and sustainability of eGovernment services.
eDivisional Secretariat
Single Window Goverment eServices to serve 20 Million Citizens in more than 300 Sri Lankan eDivisional Districts
Citizen Data Vault
Single Source of Citizen Data for 109 Government Agencies in the State of Uttarakhand
