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this issue |
Archive |
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Password
Management |
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In
our Feb ’06 issue, we mentioned briefly about the importance
and the need for our subscribers to change their password every
3 months – to reduce your risk to unauthorised users.
We observed that a majority of our subscribers are now able
to manage their password well, as we saw a drop in the number
of requests for password reset in the past few months.
Some users who fail to recall your old password after the
3-month expiry period may have set your internet explorer
browsers to remember it. To disable that function, you can
consider the following steps:
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To
clear password in the AutoComplete function: |
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Go
to Internet Explorer , “Tools” menu, select “Internet
Options” and open the “Content” tab. |
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Click
“AutoComplete” and you will be offered choices to
Clear Forms and Clear Password. |
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Wonder why you didn’t receive tax invoices from us? |
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Being
one of the leading IT Service Provider, CrimsonLogic has always
been at the forefront of paperless solution. Like many of
the business applications that our valued customers are using,
we also make billing and tax services available electronically.
To access our Network Billing System, just logon to https://billing.crimsonlogic.com
or contact us for further assistance. |
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TradeNet – Having difficulty
providing the correct port code, exchange rate or commodity
HS code? |
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Providing
invalid or incorrect information on your permit declaration
form will not only result in your submission being rejected,
it will also incur charges and unnecessary time spent in order
to amend it for resubmission.
Now you may access our TN21
portal, where a list of useful information on port code,
exchange rate and commodity HS code and more are available
for online enquiry and downloading.
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EFS - questions relating to PDF and Adobe Acrobat |
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We
would like to share with you two commonly asked questions
relating to PDF and Adobe Acrobat, and hope the information
will help with your usage. |
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Which version of Adobe Acrobat is required for EFS? |
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EFS
Front-End can work with Adobe® Acrobat® version 4, 5,
6 or 7 (Standard) software, although documents to be filed via
EFS must be saved in Acrobat
4 (PDF 1.3) format (information correct as at July 2006). |
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Note:
EFS systems (both at the Courts and law firms) will be upgraded
to support Acrobat 7 (PDF 1.6) format in the near future. More
details will be announced in due course. |
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Adobe
Acrobat software needs to be installed in all PCs where PDF
documents are to be generated/edited. The Acrobat Reader software
only allows you to view the PDF documents in EFS submissions/replies.
Users of Acrobat version 6 or 7 also need to download and
install the updated PDF plug-in for EFS (also known as “EFS
annotation tools”). The plug-in could be downloaded
at http://info.efs.com.sg/Downloads.htm |
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Why
am I unable to print the Court Reply showing EFS annotations? |
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Open
the PDF document using Adobe Acrobat (not the Acrobat Reader!)
and select File, EFS Print with Annotation from the menu.
This feature is supported by Adobe Acrobat version 4 or above.
However, if you have been using Acrobat version 4 and above
and still encounter difficulties printing PDF documents with
EFS annotations, please contact CrimsonLogic Call Centre. |
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EFS – Who can you call upon receiving rejection
message? |
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If
you require clarification upon receiving the Court's Rejection
message, please contact the Court's registry. However, if
you are unsure of the system rejection’s message ("Gateway
Rejection"), or if you think that the submission was
rejected by mistake, you may contact CrimsonLogic Call Centre
for clarification. |
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PAT
– changes on IRASLine file format |
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If
you are IRASLine user using the ‘Upload’ function
to transmit data file to IRAS via Provident and Tax System,
please note that we are working with all certified payroll
software vendors on the requirements to change the file format
which will take effect on the next yearly transmission exercise.
The exercise will take place in January 2007. Please refer
to our letter dated 10 July 2006 for more details.
If your payroll vendor has not attended the seminars conducted
in July (perhaps they have yet to be our certified vendor),
the updated IRAS Interface File Specifications is now available
for downloading from www.pat.com.sg
under the ‘Resources’
link.
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Testimonial |
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Yun Qing
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"I
would like to say “thank you” for GREAT
Customer support. Due to limited time we have to
transmit and correct errors, I was panicking when
I was not getting responses from CBSA. Your pleasant,
cooperative and timely Customer service reps helped
me calm down. It was re-assuring to talk to a person
and not a recorded answering machine early in the
morning." |
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Leni Gutierrez– Federal Express |
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Any change of particulars? |
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If
there are changes to your company's details, such as registration
no, mailing address, email, contact person and number, please
update us at our Customer Administration Department 68877888,
press option 2, or email customeradminsupport@crimsonlogic.com
. This will ensure that you are kept updated of the latest
information.
Other services provided by Customer Administration Department
include password reset, change of GIRO arrangement and subscription-related
matters. |
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Important contact details |
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Your Feedback is important to us!
 We welcome any feedback you may have regarding Customer Connect eNews. So hurry, drop us an email or contact us. The first 100 who submits a feedback will recieve this pen as a token of appreciation in the mail. Thank you.
Tel: (65) 6887 7888, Press ‘4'
Email: customerservice@crimsonlogic.com
Fax: (65) 6773 5475
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