As the name suggest, this newsletter aims to keep you connected to what matters most to you.

CrimsonLogic call centre operates on a 24 by 7 basis, supporting customers in major projects from various parts of the world. We strive to go the extra mile to ensure that the service level you receive benefits you, each time.

We realised that today's customers are looking for quicker, easier and more convenient ways of obtaining information. The good thing is that we provide quick tips to help you save time, and they are only a click away!

We also want you to receive first-hand any latest updates that are important to you. Information will be delivered in bite-sized portion so there is no fear of information overload. We understand that being efficient is one of the top priorities in running your business.

If you happen to encounter any ways which we can do it faster and better, feel free to contact us! We are always looking for feedback to improve our service. Enjoy!

Quah Chin Yong
Vice President (infrastructure)
CrimsonLogic Pte Ltd

90% of our Call Centre inbound calls are answered within 10 seconds.

We value all our customers. 90% of our call centre inbound calls are answered within 10 seconds. However, when callers experienced difficulties in getting through our phone lines, it is when all our agents are either engaged, or that there is is a sudden surge of call volume. We acknowledge the importance of your calls and do our best to attend to all of them. Other ways of reaching us include leaving a voice message, email or fax. Our customer service agents will attend to you at regular intervals.

Our peak periods are usually 10 – 12 am and 2 – 4 pm during weekday; and 10th – 14th day of each month.

The login password issued to most of our subscribers expires every 3 months. Having to change it so often may seemed inconvenient, however this is to safe guard against different users. In fact changing passwords regularly is a good practice to have so that you can prevent unauthorised access.

Forgot your password? Hit error “ User Account Frozen ”? Simply complete the Password Reset Form and fax to our Customer Admin dept at 6873 0837 and your new password will be ready in two hours.

The deadline for submission is 1st March 2006. Avoid last minute rush, those who have just joined us and had just completed your recent trial submission. Start submitting now.

Need a refresher course? Check our Training Schedule or Call our Training department at 6887 7888, press option 3 for registration. For FAQs and other technical stuff, go to CPFIRASLine home page and click “Resources”.

Why go through the trouble of calling multiple agencies just to enquire about your declaration status? Simply logon to TN21 UI Portal to find out!

The online enquiry utility is a treasure chest of information. For example, Declaration Status Tracking shows the status of your applications and indicates specific agency where approval is sought. You are also able to obtain details of your application if it is being held up. In addition, the enquiry utility provides answers to queries on port code, HS code and exchange rate etc.

To check your mailbox for permits availability or to restore archived permits, logon to FitAll .

TradeWeb users have direct access to both TN21 UI Portal and FitAll within the TradeWeb portal.

We have a range of training programs to equip you with knowledge and skills to use our applications effectively, browse through our Training Schedule and select a date and time that is convenient to you.

For further enquiries, you may also call our Training department at 68877888, press option 3 or
email us at training@crimsonlogic.com

If there are changes to your company's details, such as registration no, mailing address, email, contact person and number, please update us at our Customer Administration Department 68877888, press option 2, or email customeradminsupport@crimsonlogic.com . This will ensure that you are kept updated of the latest information.

Other services provided by Customer Administration Department include password reset, change of GIRO arrangement and subscription-related matters.