The shift towards a global digital economy is driving dramatic changes in government operations. Citizens now expect government agencies to modernise and transform their processes and improve service deliveries to bring them end-to-end eServices that are more convenient and accessible.
For the agencies, legacy processes and systems are often a constraint, hindering online government implementation. As a regulator of government policies and services, embracing information technology to transform their eServices is often a daunting task for many agencies.
CrimsonLogic has extensive experience in building and operating effective citizen eServices management systems. Our track record comprises tested and proven solutions and operational models.
We work with agencies to create a single point of contact for citizens to engage an array of government services. By improving the response time for service requests, citizen satisfaction is enhanced. This also increases agencies’ efficiency, improves cross-agency communication and reduces costs.
We have in-depth experience and knowledge in developing and operating eGovernment services based on innovative business models, such as Public-Private Partnerships, Build-Operate-Transfer or other hybrid arrangements. The choice of appropriate operational and financial models is critical to ensure the success and sustainability of any eGovernment services.