Infrastructure

All Your Digital Services Needs Covered

We are meeting the growing need in infrastructure services with our proven world-class solutions such as Infrastructure as a Service (IaaS).

Our portfolio of managing more than 1,500 compute resources and the implementation of more than 60 projects worldwide have deepened our capabilities in providing effective and best-fit infrastructure services and solutions.

Our highly skilled infrastructure team is also ready 24-7 to support both local and international clients.

Services

Professional Services

Our team of professional consultants and solution architects are equipped with deep understanding of both business oriented and technical acumen offers overall holistic consultancy for solutions that are cost effective, feasible and functional to spearhead into your business spectrum.

Our professional services include Facility Management Services, Network Operation Centre, Cloud Services, Cyber Security Services, Customer Service Centre, Data Centre, Business Continuity Management, Internet of Things, Service Delivery Management and Infrastructure Implementation Services.

Facility Management Services

For over 30 years, we have been managing infrastructure with diverse set-up which include multiple operating systems, middleware, storages, networks, security needs, applications and databases with SLA-driven uptime.

Network Operations Centre (NOC)

NOC team is responsible for 24-7-365 monitoring of infrastructure health, security and services capacity. Services impacting events are detected, diagnosed, recorded, notified and coordinated with higher level skills and system administrators.

Our escalation management team help to identify critical service requests and manage follow-ups till resolution.

Our NOC capabilities include the following services:

  1. Event and incident management 
  2. Application change and deployment
  3. Policy and procedure enforcement
  4. Backup and offsite storage management
  5. Antivirus update and Patch management

Cloud Services

Our Cloud-services have assisted many organisations in achieving a “Cloud State-of-Mind” – which helps them achieve their goals for business growth, greater resilience and faster innovation.

We provide end-to-end cloud services across leading cloud providers such as AWS, Azure, Oracle and Huawei. This includes design consultancy services, assessment and roadmap development, set-up, hosting, administration, operations and monitoring through multiple cloud portal and system that cover public, private and hybrid clouds. Migration and onboarding services are also part of the cloud service offering.

Cyber Security Services 

Our ever-ready Security Operations Centre is ever ready – with 24-7 real-time monitoring and incident response, we ensure that no threat goes undetected.

Among our offering are Vulnerable Assessments and Penetration Test services, Identity and Access Management, Data Protection and Security Compliance.

Customer Service Centre

With three decades of front-line experience providing 24-7 support to government projects, our team brings forth strong domain knowledge, particularly in the areas of trade facilitation and the judiciary sector.

In recent years, our forte has expanded into supporting the licensing transactions of government agencies. Our capabilities include the Interactive Voice Response System (IVRS), integrating the use of ticketing tools with analytics and reporting. Our telephony system has “Call-Back” features and is capable of “After Call” surveys.

As digital transformation takes place, we are also exploring Artificial Intelligence (AI) to promote self-help and enhance our support delivery.

Business Continuity Management (BCM)

In the current global landscape of physical and cyber threats, it is crucial to have a working and tested plan to overcome crises, disruptions or disaster. CrimsonLogic has always catered for Crisis Management, Disaster Recovery and Business Continuity in our everyday planning and operations.

By aligning with today’s global best practices for Business Continuity and Disaster Recovery and with certified professionals, we can help your critical business functions continue during and after any crisis event.

Internet of Things (IoT)

With IoT technologies evolving rapidly, a framework for future-proofing your IoT infrastructure is critical – this will ensure a sustainable IoT deployment that can support your business.

Our key drivers for our IoT framework include usability/functionality, economics, scalability and long-term support. Our team of technical expertise is ready to work with you to augment your IoT journey.