People-Centric Digital Public Services for the Post-Pandemic World
Digital Government
In response to the pandemic, organizations globally have greatly accelerated their adoption of technology. What makes this transformation truly worthy of the history books is the speed at which it is happening.A McKinsey global survey of executives found that in order to confront Covid-19, organizations have implemented advanced technologies – in their business decision-making and operations – 25 times faster than expected.The survey also notes that during the pandemic, in order to effectively meet needs, organizations expedited the digitalization of customer interactions by up to four years; and accelerated the share of digital products in their portfolios by up to seven years.