In response to the pandemic, organizations globally have greatly accelerated their adoption of technology. What makes this transformation truly worthy of the history books is the speed at which it is happening.A McKinsey global survey of executives found that in order to confront Covid-19, organizations have implemented advanced technologies – in their business decision-making and operations – 25 times faster than expected.The survey also notes that during the pandemic, in order to effectively meet needs, organizations expedited the digitalization of customer interactions by up to four years; and accelerated the share of digital products in their portfolios by up to seven years.

Covid-19 has drastically upended our way of life and how we work. It has been more than a year into the pandemic. Some vaccine trials have produced promising results, boosting hopes that we are turning a corner on this global crisis. In the meantime, consumer behaviours and business practices have moved online in order to adapt. E-commerce is booming and remote working, once more uncommon in the past, has become the new normal. Governments around the world have also followed suit to digitalise. Countries such as Germany, India and Singapore have adopted video conferencing tools for virtual court hearings. Elsewhere in the world, virtual inspections are now being conducted by building inspectors in United States and by customs officials in China. These changes in government processes are expected to be long-lasting while the pandemic is ongoing.