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Privacy Policy
The Global CBPR System Certification Mark™ is a trademark of the International Trade Administration/Office of Global Data Policy and Privacy, used with permission.
Our Data Protection CertificationsCrimsonLogic is proud to be the first company in Singapore to be awarded both the Data Protection Trustmark (DPTM) and APEC Cross Border Privacy Rules (CBPR) certifications by the Infocomm Media Development Authority (IMDA) of Singapore. CrimsonLogic is also certified under the Global CBPR system. This demonstrates our commitment to responsible data protection practices so as to protect our customers’ privacy and personal data transferred globally. Privacy PolicyWe, CrimsonLogic Pte Ltd and all its affiliates, subsidiaries and related entities (“CrimsonLogic”), are committed to safeguarding your privacy. We treat all personal data provided by you in strict confidence, and will only use your personal data in the manner set out in this Policy. This Policy describes how we may collect, use, disclose, process and manage your personal data and applies to all personal data that you provide to us and the personal data we hold about you.By providing us with your personal data, you consent to our collection, use and disclosure (including transfer) of your personal data in accordance with this Policy. Please DO NOT provide any personal data to us if you do not accept this Policy.In the course of our business, we may be collecting, using, disclosing and processing personal data, on behalf of third parties. In such situations, we are obligated to abide by their instructions in relation to such personal data and this Policy will not apply. Personal DataWhat is personal data. “Personal data” is data that can be used to identify a natural person. Examples of personal data include name, address, contact details, identification numbers, telephone numbers, email address and photographs.Voluntary provision of personal data. Your provision of personal data to us is voluntary. However, if you choose not to provide us with the personal data we require, it may not be possible for us to contact you or provide you with the products or services that you require from us.Providing personal data belonging to others. If you provide the personal data of anyone other than yourself (including your family members), you warrant that you have informed him/her of the purposes for which we are collecting his/her personal data and that he/she has consented to your disclosure of his/her personal data to us for those purposes.Accuracy and Completeness or personal data. You must ensure that all personal data that you provide is true, accurate and complete. Collection of Personal DataGenerally, we may collect your personal data when you:register for any of our products or services;use any of our products or services;submit any data or document to us for processing;perform an online transaction on any of our platforms;report a problem with any of our platforms;fill in our surveys and provide feedback;access or request for access to our premises;contact us whether through email, fax, telephone, or writing; and/orsubmit your personal data to us for any other reason. Purposes for Collection, Use or Disclosure of Personal DataService-related purposes. Generally, we collect, use or disclose your personal data for the following service-related purposes:to manage your relationship with us;to provide you with the products and services that you have requested, including products and services from third party service providers;to assist you with your enquiries;to contact you for feedback after the provision of our products and services; andto keep you updated on our products and services. Business purposes. We may also use your personal data for purposes connected or relevant to our business, such as:complying with our legal obligations and requirements;enforcing obligations owed to us;research into the development of new products and services or improvement of our existing products and services;accounting, risk management and record keeping;carrying out research, planning and statistical analysis; andstaff training. Marketing purposes. We may use your personal data for the purposes of marketing our products and services and/or the products and services offered by our partners and business associates.In using your personal data for marketing purposes, we may send marketing messages to you in various modes including but not limited to electronic mail, direct mailers, facsimile, short messaging service, telephone calls, and other mobile message services. We will only send marketing messages to your Singapore telephone number via SMS, telephone calls and other mobile messaging services, if we have your clear and unambiguous consent to do so or if you have not registered your number with the Do Not Call registry.Security purposes. We may use the personal data collected from you for security purposes. For example, your image may be captured by security camera on our premises or your identification documents retained to monitor your access to and exit from our premises.Processing purposes. We may collect, use or disclose personal data as a data intermediary on behalf of another organization. In such cases, we will merely be processing the personal data collected from you on behalf of the organization.Contacting you. When using your personal data to contact you for the above purposes, we may contact you via post, fax, e-mail, SMS, telephone or any other means. Disclosure of InformationWe will not sell your personal data to third parties.Disclosure to service providers. You agree that we may disclose your personal data to third parties whom we engaged to provide necessary products or services, including but not limited to:service providers and data processors working on our behalf and providing services such as human resource management, debt collecting, hosting and maintenance services, delivery services, handling of payment transactions, marketing etc.our consultants and professional advisers (such as accountants, lawyers, auditors, managing agents).service providers assisting us in the provision of products and services to you. Other permitted disclosure. You agree that we may also disclose your personal data as required or permitted by law. We may disclose your personal data to regulatory authorities, statutory bodies or public agencies for the purposes of complying with their respective requirements, policies, directives and contracts. Protection and Transfer of Personal Data out of SingaporeProtection of personal data. We will take reasonable measures to safeguard your personal data.Transfer outside Singapore. You consent to us transferring your personal data to any location outside of Singapore for the purposes set out above.Protection when personal data transferred outside Singapore. If we transfer your personal data to a country or territory outside of Singapore, we will ensure that the recipient of the personal data provides a standard of protection that is comparable to the protection which your personal data enjoys under the laws of Singapore. In this regard, the recipients will be under legally binding obligations to:ensure that the collection, use and/or disclosure of your personal data would be for the purpose(s) for which you have given consent;take steps to ensure accuracy and completeness of your personal data when your personal data is used to make a decision that affects you, or if it is to be disclosed to third parties;make security arrangements to protect your personal data; andonly retain your personal data if necessary for legal and business purposes. Retention of personal dataWe will retain personal data for a reasonable period to fulfil the abovementioned purposes and in accordance with our legal and business purposes. Access to and Correction of personal dataYou may request for correction or access to the personal data we have collected about you. We may levy a charge of S$20 for processing your access request. Please contact us to find out how to request for correction or access.We may be prevented by law from complying with your request. We may also decline your request if the law permits us to do so or if our records have been destroyed in accordance with our internal data retention policies. Withdrawal of consentYou may withdraw your consent given for any or all purposes set out in this Policy by contacting our Data Protection Officer (see “Contact Us” section below). However, we may not be in a position to continue to provide our products or services to you if you withdraw your consent for purposes that are necessary for the provision of such products or services. Amendments and UpdatesWe may amend this Policy from time to time and will make available the updated policy on our website www.crimsonlogic.com. Each time you use our platforms, or contact, interact or transact with us, you acknowledge and agree that our latest privacy policy shall apply to you. How to contact usIf you have any questions or concerns regarding any aspect of this Policy or the personal data you have provided or wish to make a request or withdraw your consent given for any or all purposes set out in this Policy, please contact:Data Protection OfficerCrimsonLogic Pte Ltd31 Science Park RoadThe Crimson Singapore 117611Email : [email protected]'s Privacy Policy Version 1.2 (Jan 2025)
Contact Us
I have a sales enquiry.Learn more about our products / pricing / promotions.Discover
I need help and support.Get technical / billing / account / training support.Download supporting forms.Discover
I would like to access CrimsonLogic’s over-the-counter services.Visit our CrimsonLogic Customer Service Bureaus in Singapore.Discover
I’m interested in working at CrimsonLogic.Learn about us, explore our work, and find out if your dream role is waiting for you.Discover
I have a sales enquiry.Learn more about our products / pricing / promotions.
Send a message to CrimsonLogic SalesSend us a message
Call CrimsonLogic SalesFor Asia Pacific, small/medium businesses and individuals only.Phone:+65 6887 7880, Press ‘2’
I need help and support.Get technical / billing / account / training support.Download supporting forms.
I need support in Singapore.Report technical problems and enquire about billingPhone: +65 6887 7888For TradeNet Helpdesk, Press 1For Singapore Property Exchange or InteReq, Press 2For PSS-Inlis, Press 3For Provident & Tax services such as declaring CPF contribution and Employee Income to IRAS, Press 4.For ACCESS, Press 5To speak with us on Account matters, Registration, Password Resets, Press 6 Alternatively, you may send an email to: TradeNet@emailPAT, SPEX and PSS-Inlis@emailTraining courses @email Registration & accounts matters@email Download supporting formsCrimsonLogic GIRO FormCrimsonLogic Application for Interbank GIROCompany Information FormChange of Company Information FormAdditional ID Request FormAdditional ID Application FormPassword Reset FormRequest Form for Password ResetUser Information Update FormRequest Form for Change of User InformationDe-registration FormRequest Form for De-registration for Account or User For submission of all forms (except the Interbank GIRO form), please email them to @email For the submission of the Interbank GIRO form, please mail or courier it to:CrimsonLogic Pte Ltd 31 Science Park Road, The Crimson Singapore 117611 (Attn: Customer Admin) I need support in Asia Pacific.Enquire about billing mattersPhone: +65 6887 7880Email: @email Enquire about technical supportPhone: +65 6887 7880Email: @email I need support in North America.Enquire about billing mattersEmail: @email Enquire about technical supportEmail: @email
I would like to access CrimsonLogic’s over-the-counter services.Visit our CrimsonLogic Customer Service Bureaus in Singapore.
Over-the-counter servicesElectronic Searches and Retrieval of Information on business partners, property particulars, litigation information.Online Application for Trade permits and Certificates of Origin, transfer land and property legal rights of ownership, electronic filing and extract services for the Supreme Court and State Courts in Singapore LocationsServices for eLitigation / Cause Book SearchAddress: State Courts, 1 Havelock Square, Level 2, Singapore 059724Phone: +65 6538 9507Email: @emailMonday to Friday: 8.30am–12.30pm and 2.00pm–5.00pmSaturday: 8.30am–12.30pmSunday and Public Holidays: ClosedServices for TradeNet® / PSS-INLIS / Intereq / BizNetAddress: 7 Keppel Road #02-01, Tanjong Pagar Complex, Singapore 089053Phone: +65 6339 0798Email: @emailMonday to Friday: 8.30am–5.00pmSaturday: 8.30am–12.30pmSunday and Public Holidays: Closed Services for eLitigation / Cause Book Search / PSS-INLIS / IntereqAddress: Supreme Court Lane, Level 1, Supreme Court Building, Singapore 178879Phone: +65 6337 9164Email: @emailMonday to Friday: 8.30am–12.30pm and 2.00pm–5.00pmSaturday, Sunday and Public Holidays: Closed
I need support related to personal data protection issues.
Please refer to our Privacy Policy or contact us at:Data Protection OfficerCrimsonLogic Pte Ltd31 Science Park RoadThe Crimson Singapore 117611Email: @email
I’m interested in working at CrimsonLogic.Learn about us, explore our work, and find out if your dream role is waiting for you.Discover CrimsonLogic Careers
Chief Executive OfficerLawrence Ng
Lawrence is CEO of CrimsonLogic where he is responsible for the overall operations and business performance of the Group. He leads the business teams in growing customer relationships and driving sales in regions such as Asia, Middle East, Europe, Africa, Latin America and the Caribbean. He also has an overview of the technical development of the company’s products & services, and project delivery. Prior to his role as CEO, Lawrence was Deputy Chief Executive since 1st April 2022. Before taking on this executive role, Lawrence has been a CrimsonLogic Board Director since 2016.Lawrence has over 20 years of industry and management experience in large scale enterprise systems and infrastructure. Before joining CrimsonLogic as CEO, Lawrence took on various leadership positions within PSA, his last role being Regional Head of IT for Southeast Asia at PSA. In this role, he was responsible for the delivery of IT services for the various PSA business units in the Southeast Asia region. His responsibilities also include ensuring the smooth provision of network, IT operations and cyber security functions for PSA Singapore, the flagship terminal of PSA International.Lawrence holds a Bachelor of Science (Information Systems & Computer Science) with Honors from National University of Singapore. He is a cohort of the Stanford-NUS Executive Program in International Management (2005) and is also a member of SGTech’s Digital Trust Centre of Excellence Advisory.
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SAAS General Terms and Conditions
These General Terms and Conditions (hereinafter referred to as "General T&Cs") shall govern the use of the services offered by the Company (as defined below). These General T&Cs contain terms and conditions that are of general application to most of the Company’s service offerings, and some of the terms below may not be applicable to you. The specific service requested by you may be subject to additional terms and conditions (hereinafter referred to as "Specific Terms") that are either set out in the Application Form or on the website mentioned in the Application Form. The General T&Cs and the Specific Terms together, shall be referred to as "Agreement".Unless explicitly stated otherwise, any new feature or features that augment or enhance the current services, including the release of or migration to new services, shall be subject to this Agreement.By completing and submitting the Application Form for use of the Service or by using or otherwise accessing the Service, the Subscriber represents that it has read this Agreement and agrees to be bound by it. 1. Terminology1.1 In this Agreement, the following words and expressions have the meanings assigned to them except where the context otherwise requires:(i) "Addressee" of a Data Message or an Electronic Record means a person who is intended by the Originator to receive the Data Message or Electronic Record, but does not include an intermediary like Company who sends, receives, stores or provides other service with respect to the Data Message or Electronic Record on behalf of the Originator or Addressee;(ii) "Company" means the applicable legal entity from the CrimsonLogic group of companies, whose name appears on the Application Form, website or contracting documentation, which will enter into the Agreement with the Subscriber;(iii) "Data Message" means information generated, sent, received or stored by electronic, optical or similar means, including but not limited to electronic data interchange (EDI), electronic mail, telegram, telex or telecopy;(iv) "Digital Signature" means data in electronic form in, affixed to, or logically associated with, a Data Message or an Electronic Record, which may be used to identify the signatory in relation to the Data Message or Electronic Record and indicate the signatory's approval of the information contained therein; and a reference to "Digitally Sign" shall be construed accordingly;(v) "Electronic Record" means a record generated in digital form by an Information System, which can be: (a) transmitted from an Information System or from one Information System to another; and (b) stored in an Information System or other medium;(vi) "Information System" means a system for generating, sending, receiving, storing or otherwise processing Data Messages or Electronic Records;(vii) "Services" means the service requested for by the Subscriber and provided by Company to the Subscriber upon acceptance of the Subscriber's application therefor;(viii) "Originator" of a Data Message or an Electronic Record means a person by whom, or on whose behalf, the Data Message or Electronic Record purports to have been sent or generated prior to storage, if any, but does not include an intermediary like Company who sends, receives, stores or provides other services with respect to the Data Message or Electronic Record on behalf of the Originator or Addressee;(ix) "Subscriber" or "you" means the party identified on the Application Form whose application is approved and accepted by Company;(x) "Service Provider" means the content or service provider (other than Company) to which on-line access is provided to the Subscriber via the Website or Services, including without limitation, banks, regulatory bodies, certification authorities, etc.;(xi) "Website" or "Websites" refers to the location of the webpages on the internet over which the Subscriber may assess for the purpose of using the Services and which are specifically described in the Application Form, and includes such other uniform resource locators as may be provided or substituted by Company from time to time.2. Registration2.1 In order to use the Services, you will need to become a Subscriber by:(i) having full power and capacity to use Company’s Services and to create binding legal and financial obligations for assuming any liability you may incur as a result of the use of Company’s Services in the jurisdiction to which you are subject;(ii) submitting the relevant properly completed application form ("Application Form"), which may be requested from Company, downloaded from Company’s website or an online form;(iii) providing to Company all ancillary information that Company may require, including but not limited to information on every end user being granted access to and use of the Services, as required by applicable laws and regulations;(iv) confirming that the information provided is true, accurate and complete and has been provided with proper authorisation or consent; and(v) paying all applicable fees.Upon completion of the above and acceptance by Company, Company will issue to you passwords and user identification tokens to use the Services. For the avoidance of doubt, Company reserves the sole right not to accept any Application Form at its sole discretion.2.2 This Agreement shall commence on the date of Company’s acceptance of your application for use of the Services and shall remain in force unless earlier terminated in accordance with the terms and conditions herein.3. Amendments to Terms and Conditions3.1 Company reserves the right to amend the terms and conditions of this Agreement from time to time. Such amendments will be effective after thirty (30) days have passed from the date of posting on https://www.crimsonlogic.com/saas-general-terms-and-conditions and Company services login page. IT IS THE SUBSCRIBER'S RESPONSIBILITY TO CHECK THE WEBSITE FROM TIME TO TIME FOR AMENDMENTS TO THIS AGREEMENT. BY USING OR CONTINUING TO USE THE SERVICES AT ANY TIME AFTER THIRTY (30) DAYS HAVE PASSED FROM THE DATE ANY AMENDMENTS ARE POSTED ON https://www.crimsonlogic.com/saas-general-terms-and-conditions AND COMPANY SERVICES LOGIN PAGE YOU REPRESENT THAT YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT AS AMENDED.4. Scope of Services4.1 Subject to the acceptance of the properly completed Application Form by Company and Company’s receipt of all applicable fees payable by the Subscriber, Company will provide the Subscriber the Services, provided always that Company reserves the right to modify, enhance, withdraw or suspend the Services, or any part thereof, at any time. Company will advise the Subscriber of the changes thirty (30) days in advance where the changes will, in Company’s opinion, significantly alter the Services.4.2 Company may provide such training, technical support or professional, archival or other ancillary services (collectively "Other Services") to the Subscriber as Company may decide or agree from time to time. Company will inform the Subscriber of the nature of and conditions (including but not limited to any applicable charges) pertaining to such Other Services. Company reserves the right to change the scope or conditions of such Other Services at its sole discretion and will notify the Subscriber of such revision, either in electronic or written form or by posting on the Website.4.3 The Services will be made available during such hours as may be notified by Company to the Subscriber. Company reserves the right to alter or extend the service hours from time to time and at any time.4.4 The Subscriber understands and acknowledges that Company may change its client onboarding requirements, limit or vary the scope and manners to provide Services for specific Subscribers etc. at any time.5. Subscriber Responsibilities5.1 The Subscriber shall obtain, install and maintain at its own cost such suitable equipment, software, and communication means as may be required to make connection to the World Wide Web and to use the Services, including a computer and modem, telecommunication facilities or other access devices, and other ancillary equipment.5.2 The Subscriber is responsible for the confidentiality of the password(s) associated with the account and each of user identification token(s) assigned by Company upon registration of the Subscriber for the Services. The Subscriber shall ensure control of the password(s) and user identification token(s) for authorised usage of the Services. Unless the contrary is proved, all communications and activities occurring under or referable to the Subscriber's user account, user identification token (s) or password shall be deemed to have been validly issued or authorised by the Subscriber. The Subscriber shall be liable for all costs, fees, and expenses arising from any communication and activity occurring under or referable to the Subscriber's user account, user identification token(s) or password.5.3 The Subscriber agrees that access to and usage of the Services is for its own internal business purposes only. The Subscriber shall use the Services solely in the capacity of an end-user, and shall not, without Company’s prior written approval, reproduce, duplicate, copy, sell, resell, or otherwise exploit any portion of the Services, information obtained through the Services, or use or access to the Services. The Subscriber shall not use the Services for the benefit of others and in particular, shall not provide time-sharing, outsourcing or service bureau-like services, without Company’s express prior written permission. For the avoidance of doubt, the provision of the aforementioned shall not be considered as the Subscriber's "own internal business purposes".5.4 The Subscriber warrants and represents that the Subscriber, its nominees and/or users are duly authorised to upload, submit, transmit or otherwise deal with all content, information and data provided by the Subscriber, and that all such content, information and data provided is true, accurate, current and complete.5.5 The Subscriber shall not and agrees not to, whether directly or indirectly, submit, upload or transfer any unauthorised files, codes (including but not limited to viruses), documents and information, in the course of using the Services or through the Services.5.6 The Subscriber undertakes not to use the Services for or to carry out any activity that may be prohibited under the Governing Law as stated in Clause 11 herein or under any other Clauses hereunder or any applicable law.5.7 The Subscriber hereby authorises Company to deal with any data or information (including any Data Message or Electronic Record), whether presently existing within Company’s Information System or submitted by or to the Subscriber, in any manner, as Company deems necessary so as to enable Company to carry out the Services and to provide other services.5.8 Where any data or information originates from the Subscriber’s customers, the Subscriber warrants that it is duly authorised and/or has secured the requisite consent from its customers to submit or deal with the data or information for the purposes contemplated by this Agreement.5.9 The Subscriber agrees to render all reasonable assistance to Company timely, as Company may request from time to time.5.10 The Subscriber agrees to at all times indemnify and hold harmless Company and its officers, employees and agents ("those indemnified") from and against any loss (including reasonable legal costs and expenses) or liability reasonably incurred or suffered by any of those indemnified arising from:(i) a breach by the Subscriber or its employees, agents or contractors of the terms of this Agreement; or(ii) any willful, unlawful or negligent act or omission on the part of the Subscriber or its employees, agents or contractors.5.11 You shall provide to Company the Subscriber’s contact details (e.g. address, telephone number, fax number, e-mail) and promptly inform Company of any changes to your contact details found in the Application Form as soon as those changes occur. Where Company is to send any notification to the Subscriber under this Agreement, Company shall use reasonable efforts to send such notifications to the Subscriber's contact details which Company has on its records. Company shall not be liable if the Subscriber cannot be contacted through any one of the contact details after two (2) attempts made within a two (2) week period.5.12 Recognising the global nature of the Internet, the Subscriber agrees to comply with all local rules regarding online conduct, acceptable content and use of the Websites and the Services.6. Data Messages and Electronic Records6.1 The Subscriber agrees that all Data Messages and Electronic Records to be sent through the Services will comply with all applicable legal requirements and such message requirements as Company may prescribe from time to time.6.2 Unless otherwise specified by Company, the dispatch of a Data Message is for all purposes deemed to have occurred when the Data Message enters an Information System outside the control of the Originator or of any person who sent the data message on behalf of the Originator.6.3 Unless otherwise specified by Company, the receipt of a Data Message is for all purposes deemed to have occurred when the Data Message enters an Information System or an electronic mailbox or similar system of the Addressee.6.4 Company will not be responsible for any loss, damage or trouble resulting from or in connection with disputes (i) between the Subscriber and a Service Provider; (ii) between a Subscriber and another Subscriber; and (iii) between Subscriber and any other party relating to the dispatch or receipt of Data Messages or Electronic Records.6.5 Unless otherwise specified by Company, a Data Message or an Electronic Record is deemed to be dispatched at the place where the Originator has his place of business, and is deemed to be received at the place where the Addressee has his place of business. For the purpose of this paragraph:-(i) If the Originator or the Addressee has more than one place of business, the place of business is that which has the closest relationship to the underlying transaction or, where there is no underlying transaction, the principal place of business; or(ii) If the Originator or the Addressee does not have a place of business, reference is to be made to the habitual residence of the Originator or the Addressee.6.6 If the Subscriber receives any Data Messages or Electronic Records addressed to another Subscriber or a third party which was wrongfully forwarded to him/her, he/she shall:-(i) notify, and return the Data Messages or Electronic Records to, the Originator through Company as soon as possible; and(ii) destroy all copies of the Data Messages or Electronic Records afterwards and keep the contents of the Data Message confidential.6.7 The Subscriber acknowledges that Company has access to and processes the data or information (including any Data Message or Electronic Record) addressed to or received by the Subscriber, and further agrees that:(i) the Information System used by Company may be a virtual or cloud based system which may be located and/or managed outside of the country where the Subscriber is resident or domiciled;(ii) the transfer of data may be processed by an affiliate or business partner of Company and the transfer and storage of data may be located and/or managed outside of the country where the Subscriber is resident or domiciled; and(iii) the data or information (including any Data Message or Electronic Record) which passes through the Company’s Information System may be monitored, analysed by the Company and may utilise the results for its business purposes with the condition that the Company will at all times:- (a) not disclose any specific Data Message or Electronic Record; and (b) only disclose data or information that has been aggregated.7. Writing and Signature Requirements7.1 The Subscriber agrees that, to the maximum extent permissible by law:-(i) a Data Message or an Electronic Record made and presented in accordance with Company’s specified message requirements and procedures will in any event and for all purposes be treated and deemed the same as a document in writing with the same content.(ii) a Data Message or an Electronic Record with a Digital Signature made in accordance with Company’s message requirements and procedures will in any event and for all purposes be treated and deemed the same as a document in writing physically signed by the party who made the Digital Signature with the same content.(iii) a Data Message or an Electronic Record, whether Digitally Signed or not, sentto or communicated with the Addressee through Company’s Services will in any event and for all purposes be treated and deemed to have been physically delivered and communicated with the Addressee.7.2 The Subscriber shall inform other relevant Subscribers through Company if the Subscriber is aware of any prohibition or restriction by the laws of any relevant jurisdiction, or any inconsistency with such laws, relating to any of the provisions specified in this Agreement or any contents of a Data Message or Electronic Record sent or received by it.7.3 Upon the reasonable request of Company, for the purpose of any dispute resolution proceedings of whatever nature, the Subscriber shall do such necessary acts to perfect and give effect to the Data Messages or Electronic Records, whether digitally signed or not, including but not limited to reducing the contents thereof in writing and physically signing the written records so reduced, to certify and confirm that the original Data Message or Electronic Record was validly signed [ and given ].7.4 The Subscriber shall not challenge, and hereby waives all its rights (if any) to challenge, the validity or enforceability of any Data Messages, Electronic Records, or agreements or transactions concluded completely or partially through it on the grounds that they were in electronic form, sent electronically and/or the signature appended is only a Digital Signature.7.5 Where the parties so agree, Company shall retain the Subscriber's digital signature certificate and shall be authorised by the Subscriber to Digitally Sign the Subscriber's Digital Signature on the Subscriber's behalf to such electronic documents as may be authorised by the Subscriber. The Subscriber hereby indemnifies Company against any action or liability that may arise from Company’s retention of the Subscriber's digital signature certificate and Company’s authorised use of the Subscriber's Digital Signature.8. Intellectual Property Rights8.1 All IP conceived, developed, comprising, embodied in, or practiced in connection with the Website and the Services, including all text, graphics, logos, icons, trademarks, service marks, domain names, video and sound recordings, data compilations, computer programs and computer code, are owned by Company or its licensors and shall not be reproduced, modified, adapted, distributed, published, displayed, uploaded, broadcast, posted, transmitted or hyperlinked in any manner and in any form without the prior written approval of Company or its licensors. This Agreement grants the Subscriber no rights with respect to the IP other than the limited right to use set forth in this Agreement. The Subscriber acknowledges and agrees that Subscriber has no right, title or interest in or to the Website or the Services and will not challenge the ownership or right of Company or its licensors thereto.8.2 "IP" means any ideas, data, inventions, discoveries, developments, enhancements, works of authorship, computer programs, databases and technical, business and other information, and any property rights protected under the patent, copyright, mask work rights, trade secret, trademark or other intellectual property or moral rights laws of any state or national government, including all rights under any registrations issued now or in the future by any governmental authority with respect to the same, and all rights under any pending applications for registration filed now or in the future, in any part of the world.8.3 Subject to the provisions of clause 8.1 above and the Subscriber's full compliance with the provisions of this Agreement, Company shall, for the duration where the Subscriber is a valid and authorised user of the Services, grant to Subscriber a limited, non-exclusive, non-transferable and non-sub-licensable licence to access and use, through its Users, the Websites and/or the Services.8.4 Unless otherwise agreed to in writing by Company, you shall not:(i) combine, merge, subsume or otherwise, whether directly or indirectly, incorporate or permit to be incorporated the whole or any part of the Services or Company’s IP into another program or service;(ii) decompile, permit to decompile or assist others to decompile the software or any part thereof used by Company to provide the Services;(iii) create, cause to be created or permit to be created any derivative works based on any of Company’s IP.9. Terms of Payment9.1 In consideration of the provision of the Services by Company, the Subscriber agrees as follows:(i) The Subscriber shall make payment to Company of all applicable charges ("Charges") for the use of the Services, including but not limited to related technical support, in accordance with Company’s rates and fees, as may be amended from time to time by Company. Notification of new rates and fees will be either posted on the Website or sent to the Subscriber via electronic or written means. Payment of Charges shall be in accordance with such payment modes as Company may prescribe from time to time. Payments by the Subscriber to Company shall be the full amount billed and free of any withholding or deduction of any nature whatsoever, including without limitation, deductions for bank charges, official fees, taxes or any other expense or charge incurred by the Subscriber.(ii) Company shall be entitled to request for a sum of money ("Advance Deposit") from the Subscriber to be placed on deposit with Company for the duration of this Agreement. The minimum amount for such Advance Deposit shall be as determined by Company from time to time in its sole discretion. Company shall be entitled to and the Subscriber hereby authorizes Company to deduct such monies from the Advance Deposit as shall be due and outstanding from time to time. Should such Advance Deposit fall below the specified minimum amount, the Subscriber shall top up the difference and notify Company as soon as possible and in any case within two (2) weeks of notification by Company.(iii) If the Subscriber has submitted an authorisation form allowing for direct debit from a bank account designated by the Subscriber ("Designated Account"), Company shall be entitled to and the Subscriber hereby authorises Company to debit directly, without any notice, the Charges and other monies due to Company from the Subscriber's Designated Account.(iv) If collection of payment through direct debit is unsuccessful or if payment is not received by Company (whichever is the case), late payment interest will be imposed as provided in this Clause 9.1. The Subscriber will be informed of the unsuccessful collection or non-payment and requested to make available the funds and/or make any other arrangement deemed necessary with the bank within a specified time period ("Payment Period"). In direct debit cases, the Subscriber shall inform Company when they have completed the arrangement with the bank.(v) If Company does not receive any payment or notification as aforesaid from the Subscriber within the Payment Period or where the Advance Deposit is not topped up within the prescribed period, Company may in its absolute discretion suspend the Services provided to the Subscriber. If Company still does not receive any said payment or notification from the Subscriber or is unable to contact the Subscriber at his last known contact details within one (1) week from the Payment Period, Company shall be entitled to terminate this Agreement forthwith and the Subscriber will be de-registered as an authorised user of the Services. The above shall be without prejudice to the rights of Company in respect of the non- payment of the Charges and interest accrued thereon due from the Subscriber.(vi) The Subscriber shall notify Company of any discrepancies in the amounts charged within thirty (30) days of notification of any payable Charges, failing which the amount charged shall be deemed correct and the Subscriber shall not be entitled to dispute the same or bring any action or proceedings against Company in respect thereof.(vii) Company may impose a late payment interest of 1% per month or a surcharge per failed cycle of direct debit whichever is higher, on Charges that are unsuccessfully collected or outstanding from the due collection/payment date until actual collection/payment date.(viii) In direct debit cases, the Subscriber will bear all charges imposed by the relevant bank, including but not limited to charges in relation to maintenance of the Subscriber's account, all debits of payment (whether successful or unsuccessful), or overdrawn account. The Subscriber will also bear all charges incurred by Company in connection with the unsuccessful debit of payment from the Subscriber's bank account.(ix) The Subscriber shall be responsible for the printing of its bills which are made possible electronically as part of the Services. Company will not be sending invoices to the Subscriber for the Charges incurred in the use of the Services. Bills for ancillary services such as the Other Services will be rendered by Company on a case by case basis and payment terms will be as stated in each bill.(x) All costs incurred by Company in its efforts to recover any unpaid Charges from the Subscriber (including any legal costs), shall be borne by and be recoverable from the Subscriber on a full indemnity basis.10. Disclaimer of Warranties and Limitation of Liability10.1 The Services and all ancillary services (including but not limited to training and technical support) are provided on an "as is" and "as available" basis. Company disclaims all warranties or conditions of any kind, to the extent permitted by law, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement.10.2 Company does not warrant that the Websites and Services will meet Subscriber's requirements, or that transactions of Subscriber will be successfully concluded, or that the Websites and Services will be uninterrupted, timely, secure or error-free. Company does not warrant the security of any information transmitted over the Internet as no data transmission over the Internet can be guaranteed to be totally secure. Accordingly, any document or information which is transmitted by the Subscriber, whether to Company or to any other party, is transmitted at Subscriber's own risk and the Subscriber hereby assumes such risks.10.3 Company is not responsible for the availability, content or security of external websites or websites (whether belonging to Service Providers or otherwise) which may be linked or integrated with the Websites. Company undertakes no liability, whether in contract, tort or otherwise for the acts, neglects and omissions of the Service Providers or other third parties, including without limitation third party providers of telecommunication, computer or internet services or for faults in or failures of their apparatus, equipment or systems.10.4 Company shall not be liable to the Subscriber or any other party for any damages, loss, penalties, costs or expense suffered by the Subscriber or any other party as a result of:(i) an action brought by a third party even if such loss was reasonably foreseeable or Company has been advised of the possibility of the Subscriber or any other party suffering or incurring the same;(ii) the reliance on or use of any data, information, content or matter provided by the Service Provider via the Services or the accuracy, correctness or completeness thereof;(iii) any errors, interruptions or other occurrence whatsoever arising out of any form of communications or other facilities not provided by Company;(iv) any data or other information input, sent or received by or to the Subscriber or through the Services;(v) any occurrence not due to Company’s direct default.10.5 In no event shall Company be liable for any loss of business, profit, goodwill or any type of special, indirect or consequential loss.10.6 The Subscriber shall indemnify and keep Company harmless against any damage or claim by any parties which may arise out of this Agreement and agree to notify such parties in writing that Company shall have no liability to them. In the event any claim is made by such parties against Company, the Subscriber shall take all steps to enforce its rights including but not limited to the institution of legal proceedings, if necessary, against such parties to restrain them from bringing such claims against Company.10.7 Company shall not be responsible for any dealings (i) between the Subscriber and the Service Providers, (ii) between the Subscriber and another Subscriber, and/or (iii) between the Subscriber and any other party, whether or not such dealings are facilitated through the use of the Services.10.8 The Subscriber agrees that it shall not bring any claims, actions or proceedings whatsoever against the Service Providers in respect of any damages, loss, cost and expense arising from the use or reliance on the data, information, content or material provided by the Service Providers via the Website or Services.10.9 Company shall have no liability to the Subscriber for any loss, damage, cost or expense arising from or in connection with this Agreement unless the Subscriber shall have served notice on Company within one (1) year from the date the event giving rise to the cause of action arose.10.10 The Subscriber shall be responsible for any violation of law (including but not limited to the Customs and/or tax regulations) or for breach of this Agreement by Subscriber and shall indemnify Company against the losses, the third-party claims or administrative penalties against Company incurred by such violation or breach, including reasonable attorney’s fees.10.11 Neither party shall be responsible for failure to perform or fulfil its commitments under this Agreement if such failure is due to any other circumstances outside its control. Such circumstances comprise, but are not confined to, typhoon, earthquake, tsunami, flood, power outage, war, or terrorist attacks, or computer viruses, trojan horse, hacker attacks, system instability or government behaviors and other force majeure events and material adverse change of applicable laws or policies which result in the Company failure to provide Services or if in Company’s reasonable opinion, continuous provision of Services would result in significant risks.10.12 Company shall not be held responsible for any failure to meet its obligations under this Agreement to the extent that such failure is attributable to the effects of any computer virus.10.13 In any event, the liability of Company for loss, damage, cost or expense to the Subscriber, for any cause whatsoever and regardless of the form of action, whether in contract or in tort including negligence or otherwise, shall not exceed a total of the last three (3) months' payments by the Subscriber to Company.11. Governing Law and Dispute Resolution11.1 This Agreement shall be governed by and construed in accordance with the laws of Singapore. The parties agree that any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity or termination, shall be submitted to the exclusive jurisdiction of the courts of Singapore.12. Termination of Access12.1 Either party may terminate this Agreement by ninety (90) days' prior written notice to the other party.12.2 Upon termination, the Subscriber, its nominees and users shall immediately cease to use or access the Services.12.3 Notwithstanding the foregoing, Company may cease immediately to provide the Services and to terminate this Agreement forthwith if(i) the Subscriber goes into liquidation or bankruptcy;(ii) the Subscriber breaches or fails to conform to any obligation in accordance with this Agreement; or(iii) as provided under Clause 9.1(v) of this Agreement.12.4 Clauses 5.10, 6.6, 8, 10, 11, 12.4, 13.1 and applicable terms in Clause 14 shall survive the termination of this Agreement.13. General13.1 The Subscriber shall not, in any litigation proceeding, challenge the admissibility as evidence or the accuracy of a data log or electronic record provided by Company in whatever form it may be presented unless the error is due to Company's omission.13.2 Nothing in this Agreement shall constitute or be deemed to constitute a partnership between Company and any Subscriber or Service Provider, nor constitute the appointment of Company as agent of any Subscriber or Service Provider.13.3 A waiver of breach or default under this Agreement by Company must be in writing and shall not be a waiver of any other or subsequent default. Failure or delay by Company to enforce compliance with any term or condition of this Agreement shall not constitute a waiver of such term or condition.13.4 If any terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions will nevertheless continue in full force.13.5 The Subscriber shall not assign this Agreement or any part thereof without the prior written consent of Company. At any time but only upon providing you with prior notice, Company may assign or transfer this Agreement or its rights or obligations hereunder to another member of the Company group of companies or any other party whom Company reasonably believes is capable of providing the Services.13.6 When dealing with Company, the Subscriber shall be deemed to have consented to the collection, use and disclosure of personal data in accordance with the Privacy Policy which can be found at Company’s corporate website. When you deal with a Service Provider, you shall be deemed to have consented to the collection, use and disclosure of personal data in accordance with the policies / terms of the Service Provider and you acknowledge that under those circumstances, Company is not involved in or liable for the collection, use and disclosure of personal data by the Service Provider.13.7 These General T&Cs and the Specific Terms constitute the entire agreement between Company and the Subscriber relating to the Services. This Agreement shall supersede all proposals, prior agreements, oral or written, and all other communications between the parties relating to the subject matter of this Agreement.13.8 A person who is not a party to this Agreement shall have no right to enforce any of the provisions of this Agreement.13.9 Translated versions of this Agreement (if any) are provided for the convenience of the Subscriber and are not intended to revise the English version of this Agreement. If there is any discrepancy between the English version and non-English version of this Agreement, the English version shall prevail.14. Country-unique Terms14.1 For Subscriber whose Application Form was submitted to and approved by the Company’s entity specified below, the following terms replace or modify the referenced terms in this Agreement. Terms that are not changed by these amendments remain unchanged and in effect. (i) CrimsonLogic (Canada) Inc. and CrimsonLogic (U.S.), Inc. 11. Governing Law and Dispute Resolution 11.1 This Agreement shall be governed by and construed in accordance with the laws of Ontario, Canada. The parties agree that any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity or termination, shall be submitted to the exclusive jurisdiction of the courts of Ontario, Canada.SaaS General T&C - Version 3.0 (applicable from September 2023)
Business Terms and Conditions
This Agreement is made between the Supplier and the Customer and shall apply to all goods, Services and other deliverables provided by the Supplier under this Agreement. The terms and conditions set forth in this Agreement shall prevail over any quotes, orders, purchase orders, or other communications between the parties in relation to the subject matter of this agreement.“Business Proposal” means the document setting out the scope of the project to be undertaken by Supplier for the Customer, and which defines the tasks to be performed, the Customer’s responsibilities, the deliverables, delivery schedule and price.“Confidential Information” means a Party’s confidential information which relates to the subject matter of this Agreement and includes:(a) information relating to the project, Services, deliverables, including the Business Proposal;(b) information relating to the personnel, policies or business strategies of either Party;(c) know-how, trade secrets and such other information which is not in the public domain regardless of whether such information is indicated as being confidential.“Force Majeure” means a circumstance beyond the reasonable control of the Parties which results in a Party being unable to observe or perform on time an obligation under this Agreement, including without limitation:(a) acts of God, lightning strikes, earthquakes, floods, storms, explosions, fires and any natural disaster;(b) acts of war, acts of public enemies, terrorism, riots, civil commotion, malicious damage, sabotage and revolution;(c) strikes, lock-outs or other industrial action; and(d) actions on the part of a government or other authority which interfere with a party’s ability to meet its obligations under this Agreement including embargoes, prohibitions or similar actions.“Customer” means the Party named in the Business Proposal.“Supplier” means the applicable legal entity from the CrimsonLogic group of companies, whose name appears on the Business Proposal, which will enter into the Agreement with the Customer.“Services” means the requirement studies, project management, integration, customisation, installation, testing, training, support and maintenance or any other services provided by the Supplier which are expressly identified in the executed Business Proposal.1.1 Scope of Agreement. The Supplier will provide the Services identified in the Business Proposal when it is executed by the Customer and the Supplier. Each Business Proposal will define the tasks to be performed, any deliverables to be supplied to the Customer, and the charges for the Services. The Services and deliverables are deemed to have been completed upon performance of the Services or upon the Customer taking possession of the deliverables.1.2 The agreement (“Agreement”) comprises:(a) the Business Proposal;(b) these terms and conditions; and(c) any other additional terms and conditions as may be agreed between the Parties in writing.2.1 Customer Obligations. The Customer shall provide the Supplier’s employees, agents and sub-contractors with full access to the Customer’s premises, personnel, decision makers, stakeholders and information necessary for the performance of the Supplier’s obligations under this Agreement.2.2 The Customer shall use all reasonable efforts to ensure compliance with any time frames or due dates in any implementation schedule and/or as requested by the Supplier. The Supplier shall be entitled to extend the time for performance of its obligations under this Agreement to an extent equivalent to the delay that may be attributed to any act or omission of the Customer. The Supplier shall be entitled to payment of additional Charges from the Customer to the extent that the delay has been due to the Customer’s default or delay.2.3 The Customer represents that (i) the individual accepting this Agreement is duly authorised to enter into this Agreement on the Customer’s behalf and to bind the Customer hereby; and (ii) that the Customer has full power, corporate or otherwise, to enter into this Agreement and to perform its obligations hereunder.2.4 The Customer further represents and warrants that the Services provided by the Supplier, or which the Supplier has arranged or will be arranging to be provided by a third party, shall be used solely for the purpose described in this Agreement. The said Services shall not be re-used in whole or in part for any other purpose that is not contemplated by this Agreement, except with the written consent of the Supplier. For the purpose of this clause, a purpose is "not contemplated" unless such other purpose was brought to the Supplier's attention before the execution of this Agreement. Breach of this clause shall entitle the Supplier to immediately terminate this Agreement but without prejudice to its rights to recover all damages, including consequential damages and penalties that the Supplier may suffer, arising from this breach.3.1 Charges. The Customer agrees to pay to the Supplier the charges stated in the Business Proposal, including all applicable taxes associated with the performance and supply of the Services and any stated deliverables, within 14 days from the date of invoice. The Supplier may charge interest on any amount due and not paid by the Customer within the specified time at the rate of 2% interest per month. Charges paid are non-refundable.4.1 Rights. Unless specifically stated otherwise, this Agreement does not grant to the Customer any intellectual property rights (including without limitation copyright, trademark, and patents rights whether or not registered or otherwise perfected under local law). All intellectual property rights developed or created under this Agreement shall remain vested in the Supplier.5.1 Confidential Information. Except as provided herein, a party receiving Confidential Information (“Receiving Party”) from the other party disclosing the Confidential Information (“Disclosing Party”) shall not disclose the Confidential Information to any other party without the prior written consent of the Disclosing Party. The Supplier may disclose Confidential Information to its parent, subsidiary, related companies, or its sub-contractors for the purposes of carrying out its obligations under this Agreement. The Supplier may use the Confidential Information for the purposes of performing this Agreement.5.2 The Receiving Party agrees to protect the Confidential Information from disclosure to the same extent and by the same means it uses to protect its own confidential or proprietary information until such time as the Confidential Information lawfully becomes public knowledge.5.3 The Receiving Party shall not be obliged to preserve the confidential nature of any information which:(a) was previously known to it free of any obligation to keep it confidential;(b) is or becomes publicly available other than by unauthorized disclosure;(c) is released for disclosure pursuant to the Disclosing Party’s written consent; or(d) the Receiving Party can demonstrate has been independently developed by it.6.1 Force Majeure. The Supplier shall not be liable for any delay or failure to perform its obligations pursuant to this Agreement if such delay is due to Force Majeure. If a delay or failure by a Party to perform its obligations is caused or anticipated by Force Majeure, the performance of that Party’s obligations will be suspended for the duration of the Force Majeure.6.2 If a delay or failure by a Party to perform its obligations due to Force Majeure exceeds sixty (60) days, either Party may immediately terminate the Agreement on providing notice in writing to the other Party.7.1 Warranty. No warranty, condition, term, undertaking or representation of any kind, express or implied, statutory or otherwise including (without limitation) the implied warranties or conditions of merchantability or fitness for a particular purpose is given by the Supplier. The Supplier does not warrant uninterrupted or error free operation of the Services or deliverables or that the Supplier will correct all defects.8.1 Limitation of Liability. In no event shall the Supplier be liable for any indirect or consequential loss, damage, cost or expense of any kind whatever and however caused, whether arising under contract, tort (including negligence) or otherwise including (without limitation) loss of production, loss of business, loss of profits or of contracts loss of operation time loss of management time and loss of goodwill or anticipated savings, even if the Supplier has been advised of their possibility.8.2 In any event, the Supplier’s total liability (whether in contract, tort, including negligence, or otherwise) under or in connection with this Agreement or based on any claim for indemnity or contribution shall not exceed in aggregate ten percent (10%) of the charges paid by the Customer for the Services rendered under the Business Proposal.9.1 Term and Termination. This Agreement shall be effective from the date of signing of this Agreement by both Parties.9.2 Unless specifically stated otherwise and without limiting the generality of any other clause in this Agreement, either Party may terminate this Agreement immediately by notice in writing if:(a) the Party in default is in breach of any term of this Agreement and such breach is not remedied (if capable of being so remedied) within thirty (30) days after notice is given by the non-defaulting Party to remedy the said breach;(b) the other Party becomes, threatens or resolves to become or is in jeopardy of becoming subject to any form of insolvency administration or ceases, threatens or resolves to cease to carry on its business.Regardless of the cause of termination, the Customer agrees to pay the Supplier for Services and deliverables provided, furnished, supplied, developed or otherwise prepared prior to the date of termination.9.3 If this Agreement is terminated, the Customer shall promptly return all originals and copies of information, including, but not limited to, working papers, narrative descriptions, specifications, drawings, reports, data, computer programs or documentation and tools supplied by the Supplier.9.4 Nothing herein stated shall affect the rights and liabilities accruing to a Party prior to the date of termination. Clauses 2.3, 3, 4, 5, 7, 8, 9, 10 and 11 shall survive and continue after the termination or expiration of this Agreement.10.1 Governing Law & Dispute Resolution. This Agreement shall be governed by and construed according to the laws of Singapore. Any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity or termination, shall be referred to for final arbitration held in Singapore, to be conducted in the English language, in accordance with the Rules of Arbitration of the Singapore International Arbitration Centre (“Rules”) by one or more arbitrators appointed in accordance with the said Rules, which rules shall be deemed to be incorporated by reference to this clause.11.1 General. A waiver of breach or default under this Agreement must be in writing and shall not be a waiver of any other or subsequent default. Failure or delay by either party to enforce compliance with any term or condition of this Agreement shall not constitute a waiver of such term or condition. The Customer shall not assign this Agreement or any interest or obligation herein without written consent of the Supplier. Any such purported assignment shall be void. This Agreement contains the entire understanding of the parties with respect to the matter contained herein. There are no promises, covenants or undertakings other than those expressly set forth herein. Any modification or amendment to this Agreement shall not be valid unless made in writing and signed by duly authorized representative of both parties. Nothing in this Agreement shall be deemed to create any right on the part of any person or entity not a party to this Agreement.12.1 Country-unique Terms. For Business Proposal issued by the Supplier’s entity specified below, the following terms replace or modify the referenced terms in this Agreement. Terms that are not changed by these amendments remain unchanged and in effect. (i) CrimsonLogic (Canada) Inc. and CrimsonLogic (U.S.), Inc.10.1 Governing Law & Dispute Resolution. This Agreement shall be governed by and construed according to the laws of Ontario, Canada. The parties agree that any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity or termination, shall be submitted to the exclusive jurisdiction of the courts of Ontario, Canada.Business Terms and Conditions version 2.0 applicable September 2023
Chief People OfficerRebecca Chan
Rebecca is Chief People Officer at CrimsonLogic and a seasoned human resource (HR) leader with more than two decades of experience across diverse regions and industries. With a passion for unlocking human potential, Rebecca brings a wealth of expertise in shaping organizational culture, fostering talent development, and aligning HR strategies with broader business goals.In Rebecca's current role as Chief People Officer, she is at the helm of CrimsonLogic's people-centric strategy, overseeing all aspects of human resources to ensure alignment with the company's growth objectives. Rebecca’s extensive experience, coupled with a unique cross-industry perspective, enriches her approach to talent management and people development as she strives to create a culture of collaboration, innovation and inclusivity within CrimsonLogic.Rebecca's HR career includes stints at Thomson Reuters as Head of HR (Southeast Asia) and Elsevier as HR Director (Greater China, Southeast Asia and Australia), amongst others. This deep and diverse experience has honed Rebecca's ability to navigate complex human capital challenges with finesse, making her well-placed as a trusted advisor to senior executives.Holding certifications as a Certified Personality Profiler and EQ Assessor, Rebecca possesses a unique skill set for harnessing emotional intelligence and individual strengths to foster a harmonious and productive work environment. Her approach to HR extends beyond traditional practices, incorporating cutting-edge methodologies that empower employees to thrive personally and professionally.Rebecca holds a Master of Science in Finance from the University of Strathclyde, Scotland, and a Bachelor of Economics and Statistics from the National University of Singapore.
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PRESS RELEASECrimsonLogic Announces New North American Regulatory Filing and Logistics Solutions
The Regulatory Filing Solution Streamlines Global Customs Declarations, leveraging CrimsonLogic’s competitive edge in ASEAN, while the Logistics Solution Enables Effortless Booking of Ocean Carrier Services. SINGAPORE, 26 October 2023 – Singapore-based global technology company CrimsonLogic, a leader in digital trade facilitation and e-government solutions, announced today the launch of two new solutions in North America. The Regulatory Filing solution will allow users to automate, manage and clear import and export customs declarations globally, especially in Asia where CrimsonLogic is the sole solutions provider facilitating trade across five major ASEAN (Association of Southeast Asian Nations) countries, namely Indonesia, Malaysia, Singapore, Thailand and Vietnam. The logistics solution fosters seamless integration between shippers, ocean carriers, NVOCCs and other logistics service providers to catalyze digital transformation.CrimsonLogic’s Regulatory Filing solution seamlessly integrates into its broader end-to-end Total Trade solutions, simplifying cross-border trade compliance and expediting customs clearances for customers. Trading across countries is presently marked by obstacles like tax complexity, varying e-commerce rules and customs regulations, driven partly by the differing digitalization levels among different countries within ASEAN. As the leading trade management solutions provider in ASEAN, CrimsonLogic’s new solution offers companies access to a unified global customs filing solution, ensuring trade compliance, increased visibility and live status updates to boost business productivity.North American enterprises keen on trading with ASEAN will now be able to leverage CrimsonLogic’s strong presence in ASEAN and enjoy single-step customs clearances. “Freight professionals have long grappled with recurring supply chain issues, from manual errors and delays due to high shipment volumes, to penalties incurred. For example, the intricate customs clearance process, distinguished by diverse requirements across countries, is often a challenge for enterprises in North America to navigate. We’re thrilled to introduce our complete solution that will help close these gaps for enterprises of all sizes interested in doing business with ASEAN and beyond,” said Siddharth Priyesh, Vice-President of the Americas and Caribbean at CrimsonLogic.The persistent challenge of integration for freight forwarders and shippers when interfacing with carriers results in both operational inefficiencies and financial losses. CrimsonLogic’s Logistics solution addresses this issue with an innovative product that eliminates manual data entry, enhances cargo visibility and streamlines various integrations into a unified standard. CrimsonLogic’s electronic Bill-of-Lading solution exemplifies a commitment to innovation and sustainability."In these challenging market conditions, our innovative solutions and personalized approach with dedicated account managers sets us apart from our competition. As a subsidiary of PSA International, a leading global port operator and trusted supply chain partner, customers can be assured of a robust and reliable solution to use and a strong commitment to a long-term partnership when doing business with CrimsonLogic,” said Varun Sahai, Senior Product Director of Logistics at CrimsonLogic.Together, CrimsonLogic’s two new solutions provide enhanced efficiency and convenience to the broader market. With the Regulatory Filing solution streamlining customs declarations across multiple channels and the Logistics solution simplifying the ocean freight management processes, businesses and individuals will be able to better manage their shipping needs.“Our collaborative digitalization efforts with CrimsonLogic and our customers have streamlined clearance processes to be more expeditious and seamless,” said Monica Soon, Assistant Vice-President of port and digitalization solutions at PSA Singapore.For more information, please visit https://crimsonlogic-northamerica.com/ About CrimsonLogicCrimsonLogic, part of the PSA Group, is a global technology company driven by innovation to digitalize and simplify global trade.With over 35 years of experience worldwide, CrimsonLogic specializes in technology-enablement in the fields of trade facilitation & compliance, port operations, government services and logistics. As a trusted partner to businesses, logistics service providers and governments, their tailored solutions are designed to meet the unique needs of every client, enabling seamless and secure optimization of supply chains and operations.Having pioneered the world's first single window trade facilitation system for Singapore, CrimsonLogic continues to drive digital transformation in global trade via cutting-edge technology, exemplified by the successful implementation of innovation solutions in over 40 countries worldwide. Media Contacts5WPR on behalf of CrimsonLogicEmail: [email protected] LimPublic Relations Manager, Group MarketingEmail: [email protected]
Single Window
One submission, everything cleared.
Our Single Window solution is a one-stop platform for information exchange between traders and government agencies involved in international trade, integrating customs, ports, maritime authority & other government agencies.
Single Window ExpertsLeverage on our deep experience and expertise, partner us with confidence on your Single Window needs.
1World’s first single window
2Over 35 years of global experience
3Implemented in over 22 countries worldwide and still counting
4Incorporates global best practices and international standards**WCO, UNCEFACT, UNEDIFACT, IATA, UNESCAP, etc.
Pioneering Single Windows Since 1989
A win–win solution for allBy integrating all associated agencies onto one platform, both Governments and the Trade Community benefit from streamlined processes, improving their overall trade experience and saving valuable time and resources.
For governments Enhance integration, compliance & processes
Enhanced integrationIntegrates with other government agencies to enhance inter-agency collaboration.
Enhanced complianceImproves trade compliance with simplified regulatory filing processes.
Enhanced competitivenessConsistent work processes that support efficient and reliable cross border trade to enhance competitiveness.
For trade community Increased convenience, lower costs, faster speed
More convenienceConvenience of filing declarations, applying permits and licenses, tracking consignments, and settling payments at a single-entry point.
Faster clearanceElectronic release by customs and other government agencies speeds up cargo clearance.
Lower costsLower costs and lesser delays with simplified processes.
Singapore TradeNet®World’s 1st Single Window PlatformTradeNet® is Singapore’s National Single Window platform which offers a streamlined process for the country’s trade and logistics community to meet all import, export, and transhipment-related regulatory requirements.
>10mOver 10 million declarations cleared annually.
1Integrate proceduresIntegrates import, export and transhipment documentation processing procedures.
2Monitor & enforceMonitor the movement of goods and enforce health, safety, and other regulatory requirements.
3Reduce time & costReduces the cost and time to prepare, submit and process trade documents.
4Expedite clearanceExpedites the clearance of cargo and allows fees and taxes to be deducted electronically.
Faster processing time Lower cost per permitWith only one electronic document required, clearance efficiency is increased exponentially.
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Before TradeNet®After TradeNet®Processing time/permit2 – 7 days1 min or lessFees chargedS$10 – S$20S$2Number of documents3 – 35 docs1 eForm/eDocDocuments processedapprox. 10,000> 30,000
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Regulatory Filing
A one-stop, global customs filing platform
Automate, manage and clear import and export customs declarations across all channels with ease.
Clear customs faster With technologyAccelerate the speed and accuracy of your customs clearance processes.
1A single platform for multiple filingsAutomatically map import and export entries into multiple countries’ customs via a single platform.
23x productivity gainsSave time when you transform and re-use pre-existing data for customs clearance submission.
3Centralised customs data managementCustoms data is stored in a secure, centralized database, with archiving for increased compliance.
4Access real-time updatesEnjoy real-time visibility of your transactions, duties, fees and customs messages.
Our customs nodes connectivity. Your expansive global reach.
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North America Canada US South America Bahamas Chile Panama Middle East Saudi ArabiaOman Oceania Australia New Zealand Africa Botswana Kenya Mozambique
Europe Austria Belgium Bulgaria Croatia Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Ireland Italy Latvia Lithuania Luxembourg Netherlands Norway Poland Portugal Romania Serbia Slovakia Slovenia Spain Sweden Switzerland Ukraine United Kingdom
Asia Fujian Guangxi Shanghai Suzhou Tianjin Wuhan Brunei India Hong KongIndonesia Japan Korea Malaysia Philippines Singapore Taiwan Thailand Vietnam
Legend:Bold: We have established a robust presence on these trade routes with live nodes that facilitate real-time customs clearance activities and processes.Regular: For information about connecting to these nodes, please contact us.
"Our collaborative Digitalisation with CrimsonLogic has truly transformed our customers’ regulatory clearance to an expeditious and seamless process.”Monica Soon AVP (Port & Digital Solutions) PSA Singapore PORT+ Business
For ease of filing Leverage AI and OCRAchieve faster turnaround time with cutting edge technology to enhance your global trade operations.
Step 1Country of export
Submit trade documents to CrimsonLogic via API/SFTP.
Step 2CrimsonLogic Regulatory Filing
Trade data is digitized through Optical Character Recognition (OCR) and Artificial Intelligence (AI).Trade data is mapped and validated in accordance with local requirements and your business logic.
Step 3Country of import
Complete the submission of trade documents to the respective customs node for clearance.
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CrimsonLogic Ports
Transform port ecosystems with us
We digitalise port management services and integrate port users, LSPs and government agencies into a digital port ecosystem.
A single window for all port functionsDigitally facilitate end-to-end data flow between port users, trade and logistics businesses and government agencies.
Achieve operational efficiency and service excellence for the port / logistics community and to facilitate multi-modal, inter-modal, and transit logistics services.
Provides a single source of truth which encapsulates the entire process flow, whilst ensuring data integrity and eliminating data duplication.
Leverage on a legacy of proven excellenceEncapsulates Singapore’s and international best practices with over 30 years of understanding, enhancing and integrating port community processes.
300m300 million transactions annually.
>10kOver 10,000 users.
Productised for global use
CrimsonLogic PortsDigitalising port management, connecting users.
Implemented locally, Trusted globally.With over 30 years of experience in Port Community Solutions, our solutions have been implemented in every continent worldwide.
Singapore
China
Saudi Arabia
Djibouti
Peru
Kenya
India
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