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CrimsonLogic eLitigationExplore efficiency in litigation with our solution, which enhances collaboration and facilitates seamless transactions, ensuring the Singapore judicial system maintains its global speed ranking. Dive into the case study for a closer look at this transformative legal solution.
ContentsKey insights | Summary | Background | Solution | Benefits | Law firms | Courts
Key insights
Easy Case Handling with eLitigationeLitigation simplifies the litigation process for law firms and Courts by offering a unified platform. This platform, utilizing a content management system and dynamic e-form technology, provides a single access point for the initiation and active management of case files.
Change Management for Smooth Transition The transition to eLitigation necessitated a structured change management program to train users. Awareness seminars, e-guides, and modular training were employed to facilitate seamless adoption, supported by Crimsonlogic’s 24/7 helpdesk and Service Bureau for ongoing assistance post-launch.
"eLitigation streamlines all components of judicial processes, from filing electronic court documents, to scheduling hearings, billing, collection, and maintaining financial records. With eLitigation, the litigation process has greatly improved. Legal professionals and the Court can now collaborate in a secure, simple digital environment that is quick and convenient, thereby improving productivity and reducing costs."Justice Lee Seiu Kin Supreme Court of Singapore
Summary Client: Supreme Court of SingaporeChallenge: The Singapore Judiciary implemented the world’s first Electronic Filing System (EFS) for civil litigation in 2000 – a transformational shift from paper to a paperless system. Since then for the next thirteen years, it significantly revoluntionised the litigation process and the law firms’ interaction with the Courts. The massive backlog of 2,000 pending cases in the High Court (set for trial but trial dates were only available three years later) were reduced by 92% within a span of three years1.In 2013, the EFS solution could no longer keep up with the technological advancements and the needs of the legal sector. Therefore, a new system with upgraded features and capabilities was necessary to propel Singapore’s litigation process to the next level.Solution: Unlike EFS, eLitigation is a web-based platform that leverages on content management system and dynamic electronic form (e-form) technology. It offers law firms and Court users a single access point to start, and actively manage case files throughout the litigation process. Front-end users only need to input information directly into the e-forms once, and this same set of information is used to auto-populate other Court documents.Benefits: The implementation of eLitigation has contributed to a 100% clearance rate for all civil and criminal cases in the Supreme Court2.
Background EFS is a joint project between the judiciary, CrimsonLogic and the Singapore Academy of Law.EFS played a crucial role in realising Singapore Judiciary’s vision of a paperless litigation system. However, there were certain drawbacks in using EFS:Many law firms had to reserve computers solely for EFSSoftware and hardware needed constant upgradingDuplicated work for law firms – created Courts’ forms in Word, re-entered the data into EFS and scanned the Word documents into PDFLimited access to case documentsSince then, technology had evolved and there is a need to keep the system relevant to meet the increasingly sophisticated use of technology in the Courts. The Singapore Judiciary took the next step to harness new technology by engaging CrimsonLogic to extend the capabilities of EFS with the implementation of eLitigation.
Solution eLitigation is a web-based platform that leverages on content management system and dynamic electronic form (e-form) technology. It offers law firms and Court users a single access point to start, and actively manage case files throughout the litigation process.Unlike EFS, eLitigation eliminates the need for smart cards/card readers and software installation on local computers by using SingPass (an online account management to access Singapore Government e-services) for online access.Front-end users only need to input information directly into e-forms once, and this same set of information is used to auto-populate other Court documents.eLitigation also provides functionalities and related services that streamlines the litigation process, thereby helping to improve efficiency and enhance access to justice. Law firms enjoy full access to all documents in a case as long as it remains active. The Courts calendaring process can also be managed and streamlined to allow Court officers to better schedule current calendars. Hearing information such as outcomes can be captured and tracked for the generation of statistical reports.The transition to eLitigation required a structured and comprehensive change management programme to train users who had been accustomed to using EFS for more than thirteen years. With the introduction of e-form technology and content management system, some of the functional roles had to be altered to enable efficient use of the system.A series of awareness seminars, e-guides and modular training was launched to ensure seamless adoption of the eLitigation system, including ready access to support via Crimsonlogic’s 24/7 helpdesk and Service Bureaux.Dedicated resources were deployed to the post launch support channels to address difficulties arising from the shift to the new system.
Benefits The implementation of eLitigation has resulted in 100% clearance rate for all civil and criminal cases in the Supreme Court. In 2014, the Supreme Court of Singapore received 14,396 new civil and criminal cases and a total of 14,355 of them were disposed in the same period3.
Law firms The use of SingPass enables mobility as no smartcard readers are required.Every document is digitally signed and qualifies as a secure electronic record under the Electronic Transactions Act.Easy to use features help users to learn and remember the steps needed to complete the e-filing process. Specific data field and form validation reduces errors from data entries and provides user guidance. All these translate to a shorter learning cycle and less time spent on e-filing.Law firms can e-file anywhere, anytime and receive notification of case status via SMS and/or email. The filing fees are automatically calculated and payment can be made instantly via ePayment.Documents such as Court notices and letters can be automatically generated, saving time and minimising errors.Access to case file is allowed as long as a case is active. Lawyers can also save the whole case file as a PDF document using the “Pack-N-Go” function for offline reading.Law firms and Courts can simultaneously access up-to- date case information via a centralised depository of information.
Courts All users in the Courts (Justices, Registrars and Registry Staff) have access to case files that are almost identical to those seen by the law firms. Internal Court documents like minute sheets and other sealed documents will not be accessible to law firms.Manual work reduction is achieved through the auto- generation of Court forms during the filing process, auto-acceptance of documents, auto-fixing of hearings and intelligent distribution of work to the various departments.A fine-grained approach to document verification, acceptance and rejection is made possible by the use of checklists for filings e.g. probate, winding up and judicial management.Court users are constantly reminded of the various task deadlines throughout the entire case lifecycle via alerts and notifications. 1 12th Conference of Chief Justices of Asia and the Pacific – Overcoming Backlogs. Speech of the Chief Justice of Singapore, Mr Chan Sek Keong.2 Supreme Court Annual Report 2014/20153 Supreme Court Annual Report 2014/2015For more information on this case study, please contact us at @email
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Chief Financial OfficerJeffrey Lee
As Chief Financial Officer, Jeffrey spearheads the Finance function, guiding and championing initiatives that significantly contribute to the overall success and financial health of the company.Jeffrey joined CrimsonLogic in 2012 as Chief Financial Officer. Between 2012 and 2023, he oversaw and managed the company's Corporate Services, which encompassed Finance, Corporate Communications, Corporate Admin, Corporate Legal and Management Information System functions. His strategic leadership played a crucial role in supporting effective management and business operations.Prior to joining CrimsonLogic, Jeffrey was Head of Finance at AIA Singapore. He was responsible for overseeing the entire finance, accounting financial management and controlling functions of AIA, spanning both the Singapore and Brunei markets. His role involved leading the transformation of various finance functions in AIA Singapore, which enhanced alignment with the company’s business growth. This paved the way for AIA Singapore’s success and played a significant role in contributing towards AIA’s highly successful Hong Kong IPO in 2010 following the AIG crisis.With over 30 years of extensive experience in international finance, strategic planning, financial control, audit and accounting, Jeffrey held diverse senior management positions in corporate services and IT functions across multi-nationals and prominent financial services and insurance companies in both Singapore and the Asia Pacific region.Jeffrey is a Certified Accountant with the Institute of Singapore Chartered Accountants and a Fellow Chartered Management Accountant with the Chartered Institute of Management Accountants, United Kingdom.He holds a Master of Business Administration from the University of South Australia; and honed his leadership and management skills through a Senior Management Executive Development Program at Heidelberg University, Germany.
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AnnouncementCrimsonLogic BPO Service Terms and Conditions have been updated. Please take a moment to review the changes. By continue using CrimsonLogic BPO Services, you agree to the updated terms. Should you have any queries, please contact our sales staff at [email protected]. Thank you.
BPO Service Terms and Conditions*
1. Definition of Terms1.1 The following terms will be deemed to have the following meanings:‘Agreement’ means Company’s proposal, quotation, forms or documentations that duly agreed and accepted by the Customer. The Agreement sets out the scope of the project to be undertaken by Company for the Customer, and which defines the tasks to be performed, the Customer’s responsibilities, the deliverables, delivery schedule and price.‘Company’ is a reference to the applicable legal entity from the CrimsonLogic group of companies whose name appears on the Agreement;‘Customer’ means the party who signs up Company’s Services; ‘Party’ means Company or Customer;“Parties” means Company and Customer;‘Services’ means the services provided by Company in the Agreement;‘System’ means the computer system, programming and communications facilities required by Company for the operation of the Services. 2. Scope of Services2.1 The scope of Services is set out in the Agreement.2.2 Subject to the acceptance of the Agreement and Company in receipt of all applicable fees payable by the Customer, Company will provide the Services to the Customer, provided always that Company reserves the right to modify, enhance, withdraw or suspend the Services, or any part thereof, at any time. It is the Customer’s responsibility to regularly check this webpage for any updates or changes on the Services’ terms and conditions. Company reserves the right to modify or update these terms at any time and will announce such new terms on this webpage. The announcement will remain in place for 30 days and Customer’s continued use of the Services after any changes or updates to these terms constitutes Customer’s acceptance of such changes.3. Terms of Payment3.1 In consideration of the provision of the Services by Company, the Customer agrees to make payment to Company of all applicable charges for the use of the Services in accordance with Company's rates and fees stated in the Agreement or mutually agreed upon. Payments by the Customer to Company shall be free of any withholding or deduction of any nature whatsoever, including without limitation, deductions for bank charges, official fees, taxes or any other expense or charge incurred by the Customer.3.2 Customer shall pay all applicable charges within 30 days from the date of Company’s invoice unless otherwise stated in the invoice. Company may impose a late payment interest of 2% per month on charges that are unsuccessfully collected or outstanding from the due collection/payment date until actual collection/payment date.4. Confidential Information4.1 “Confidential Information” means a Party’s confidential information which relates to the subject matter of the Agreement and includes:(a) information relating to the project, Services, deliverables, including the Agreement;(b) information relating to the personnel, policies or business strategies of either Party;(c) know-how, trade secrets and such other information which is not in the public domain regardless of whether such information is indicated as being confidential.4.2 Except as provided herein, a Party receiving Confidential Information (“Receiving Party”) from the other party disclosing the Confidential Information (“Disclosing Party”) shall not disclose the Confidential Information to any other party without the prior written consent of the Disclosing Party. Company may disclose Confidential Information to its parent, subsidiary, related companies, or its sub-contractors for the purposes of carrying out its obligations under the Agreement. Company may use the Confidential Information for the purposes of performing the Agreement.4.3 The Receiving Party agrees to protect the Confidential Information from disclosure to the same extent and by the same means it uses to protect its own confidential or proprietary information until such time as the Confidential Information lawfully becomes public knowledge.4.4 The Receiving Party shall not be obliged to preserve the confidential nature of any information which:(a) was previously known to it free of any obligation to keep it confidential;(b) is or becomes publicly available other than by unauthorized disclosure; (c) is released for disclosure pursuant to the Disclosing Party’s written consent; or(d) the Receiving Party can demonstrate has been independently developed by it.5. Indemnities and Liabilities5.1 The Customer shall indemnify, defend, release, and hold harmless Company, its subsidiaries and affiliates, and their respective directors, officers and employees, harmless from and against any and all claims, suits, actions, proceedings, or liabilities of any kind, including reasonable attorney's fees and expenses, arising out of its wrongful conduct, omission or the fault of its agents, employees.5.2 Notwithstanding any other provision in the Agreement to the contrary, each Party shall not in any way howsoever be liable towards the other Party for any of the following loss, damage or liability, howsoever arising from or in connection with the Agreement, including out of negligence or wilful default and whether or not each Party ought to have known that such damage would result: a) any consequential loss, or damage, or loss or injury of whatsoever nature which does not flow directly from the act of omission in question but only from a consequence or result of such act or omission;b) loss or anticipated loss of profit, loss or anticipated loss of revenue and economic loss, whether or not flowing directly or indirectly from the act or omission in question;c) business interruption, loss of use or any equipment, system, loss of contract or loss of business opportunity, or d) special, contingent, punitive or penal damages.5.3 Except as expressly provided in the Agreement, Company makes no warranties to the Customer, express or implied, with respect to any of the Services or deliverables that will be provided. All warranties, conditions and other terms implied by statute or common law (including but not limited to fitness or purpose or merchantability) are hereby expressly disclaimed and excluded to the fullest extent permitted by law.5.4 The Customer warrants that the information provided by it in the Agreement is true and complete, and confirms it has read these terms and conditions and agrees to be bound by them and all future amendments thereto. The Customer further agrees that it shall be responsible for all liabilities as depicted in Clause 5.1 arising out of any wrongful, incomplete or false information provided by the Customer in the Agreement or otherwise. Company reserves the absolute right to suspend the Services or terminate the Agreement at Company's sole determination, deems that the Customers has provided inaccurate, incomplete or false information. The Customer also agrees that Company reserves the right to disclose any information contained in, but not limited to, the Agreement if required by the relevant authorities or by law.5.5 Subject to Clause 5.6, Company’s liability for provision of each category of Services is limited to the following: a) For fulfilment services such as trucking, freight arrangement, courier, customs clearance and brokerage services, the applicable limit of liability set out in the terms and conditions of the third-party service provider shall apply, and Company’s liability shall be determined in accordance with such terms and conditions. In the absence of any applicable limit of liability in the terms and conditions of the third-party service provider, Company’s liability shall be limited to actual loss of the cargo declared value per shipment; orb) For eCommerce import program services such as T86 or Container Freight Station services, the applicable limit of liability set out in the terms and conditions of the third-party service provider shall apply, and Company’s liability shall be determined in accordance with such terms and conditions. In the absence of such limit of liability in the terms and conditions of the third-party service provider, Company’s liability for lost, damaged, delayed, misdelivered, undelivered, incorrectly addressed, or improperly handled packages associated with shipments shall not exceed either the declared value per package or United States Dollars $100.00, whichever amount is lower, subject to a limit of United States Dollars $5,000.00 per incident; or c) For Importer-of-Records and/or Exporter-of-Records services, the Company’s liability resulting from or arising by reason of negligence or a wilful act or omission of the Company shall in no circumstance exceed the amount of the fees paid by Customer to the Company for the Services provided for the particular month where incident arises; ord) Where the Company acts as an agent handling trade documentation, customs filing service or any services rendered by the Company not listed in this Clause 5.5, Company’s liability in rendering of services, shall be limited to five times of the service fee (excluding any disbursements, third party or pass through costs) paid by Customer to the Company per occurrence.5.6 For the avoidance of doubt, in any event, the aggregate liability of Company for all loss, damage, cost or expense to the Customer within each consecutive twelve-month period of the Agreement, for any cause whatsoever and regardless of the form of action, whether in contract or in tort including negligence or otherwise, shall not exceed a total of the last three (3) months’ of fees paid by the Customer to Company for all Services rendered by Company (any payment to Company on account of third party charges, advances, reimbursements, or amounts for regulatory fees such as taxes and duties shall not be taken into account for this purpose).5.7 Except as required by law or where liability explicitly undertaken by the Company in this Agreement, Company assumes no liability for advice and / or recommendations, including but not limited to such advice or recommendations pertaining to customs classifications, procedures and processes, duties and taxes. 6. Termination 6.1 Either party may terminate the Agreement by giving thirty (30) days’ prior written notice to the other party. 7. Governing Law7.1 The Agreement shall be governed by and construed in accordance with the laws of Singapore. The Parties agree that any dispute arising out of or in connection with the Agreement, including any question regarding its existence, validity or termination, shall be submitted to the exclusive jurisdiction of the courts of Singapore. 8. General8.1 A person who is not a party to the Agreement shall have no right under the Contracts (Rights of Third Parties) Act (Chapter 53B) to enforce any of the provisions of the Agreement. 9. Country-unique Terms9.1 For Customer whose Agreement was submitted to and approved by the Company entity specified below, the following terms replace or modify the referenced terms in the Agreement. Terms that are not changed by these amendments remain unchanged and in effect. (i) CrimsonLogic (Canada) Inc. and CrimsonLogic (U.S.), Inc.7. Governing Law7.1 The Agreement shall be governed by and construed in accordance with the laws of Ontario, Canada. The Parties agree that any dispute arising out of or in connection with the Agreement, including any question regarding its existence, validity or termination, shall be submitted to the exclusive jurisdiction of the courts of Ontario, Canada.* BPO Service T&C - Version 1.3 (applicable from April 2024)
Haulage and Fulfilment Services Terms and Conditions*("Haulage & Fulfilment Services T&C”)
This Haulage & Fulfilment Services T&C shall be read in conjunction with BPO Services T&C accessible at https://www.crimsonlogic.com/bpo-service-terms-and-conditions1. Acceptance of Goods for Carriage1.1 Company’s acceptance of goods for carriage is subject to Standard Trading Conditions of the Singapore Logistics Association (SLA) published on SLA’s portal and Haulage & Fulfilment Services T&C set forth herein. In the event of any inconsistency between the Standard Trading Conditions of the SLA and GeTS Haulage & Fulfilment Services T&C set forth herein, Haulage & Fulfilment Services T&C shall prevail.2. Quoted Fees2.1 The Fees quoted in the Agreement does not include any third-party costs and/or out of pocket expenses including but not limited to expenses incurred from PSA Storage, container detention, washing, damage, parking or forklift charges etc. Such expenses shall be reimbursed by Customer to Company upon invoiced.3. Shipment Clearance3.1 Company would require a minimum lead time of at least 1 business day in advance pre-arrangement for shipment clearance with complete documents submission from Customer to Company.4. Depot Fees4.1 Customer acknowledges that the depot operators will inspect the containers for damages and washing needs in order for the containers to be offloaded to the depot.4.2 ln the event the depot operators direct that repair or washing of any container(s) is required, Company will notify the Customer the repair or washing fees quoted by the depot operator (the "Depot Fees"). The Customer shall approve the quoted Depot Fee in writing to Company immediately and authorise Company to pay the Depot Fee on behalf of the Customer. Upon receipt of written authorisation from the Customer, Company shall either pay the Depot Fee as an out of pocket expense or issue the depot operator an IOU form (which shall be sent to Customer in copy). 4.3 The Customer shall pay Company the Depot Fees once written authorisation is given. Such Depot Fee shall be paid by the Customer according to the invoice even if the Customer has decided to dispute the Depot Fees with the depot operator.4.4 If Customer opts not to approve the Depot Fee quoted by the depot operator or failed to approve such Depot Fees within stipulated timeline, Company shall transport and store the Customer's container(s) in either Customer's premises or a rented storage space until the dispute over the Depot Fees is resolved between the Customer and shipping line. The Customer hereby agrees that it shall pay for all additional fees incurred before such dispute is resolved including transport fee to the yard, storage fee and container chassis fee. The Customer agrees that such additional fees incurred shall be paid upon invoiced.5. Additional Services5.1 If the Customer instructs Company to provide any other additional services not quoted for in the Agreement, Company shall quote for such additional services and GeTS shall only provide such additional services after the Customer accepts the proposal for such additional service fee.*Haulage & Fulfilment Services T&C - Version 1.2 (applicable from November 2023)
PRESS RELEASECrimsonLogic, a Leader in Digital Trade Facilitation Solutions, Announces Its Wholly-Owned Subsidiary, Global eTrade Services (GeTS), Will Operate Under the CrimsonLogic Brand as Part of Global Brand Consolidation in the Asia Pacific Region
SINGAPORE, 23 November 2023 – CrimsonLogic, a leader in digital trade facilitation solutions and a member of the PSA Group, has announced that from 1 January 2024, the company’s wholly-owned subsidiary, Global eTrade Services (GeTS) will operate under the CrimsonLogic brand. This strategic move consolidates and strengthens its position within the global trade and supply chain landscape. Established in 2016, GeTS has primarily focused on trade compliance services, offering customs clearance solutions such as “TradeWeb” for Singapore, Importer of Records, Business Process Outsourcing services, and a comprehensive suite of digital logistics solutions. With over 35 years of experience worldwide, CrimsonLogic specializes in technology-enablement in the fields of trade facilitation & compliance, port operations, government services and logistics. With over 60 projects implemented across 40 countries, the company’s "Total Trade’’ suite of solutions facilitates the end-to-end value chain for global trade across governments and business segments. The change is a strategic step to empower partners and customers to leverage the full spectrum of the company's digital capabilities and its expansive global network. “By aligning our capabilities and solutions under one brand, we ensure a clear and accurate representation of our Total Trade vision,” said Lawrence Ng, CEO of CrimsonLogic. “We look forward to further strengthening our value proposition and market presence through this brand consolidation, delivering the full range of capabilities offered by our Total Trade suite of solutions to the Asia Pacific region.” With a global footprint in over 40 countries, CrimsonLogic has a significant presence in the Asia Pacific region. Ernest Low, Vice President of Asia Pacific at CrimsonLogic, affirmed the significance of this brand consolidation. "This change is a strategic step that allows us to leverage the combined expertise of CrimsonLogic and GeTS, offering a wide range of global trade and supply chain solutions tailored to meet the needs of our Asia Pacific customers, especially for those looking to enter the diverse ASEAN market. Through this change, we deliver value-added, comprehensive capabilities, and a seamless experience for businesses navigating the complex landscape of trade into and out of the Asia Pacific region.”About CrimsonLogicCrimsonLogic, part of the PSA Group, is a global technology company driven by innovation to digitalize and simplify global trade.With over 35 years of experience worldwide, CrimsonLogic specializes in technology-enablement in the fields of trade facilitation & compliance, port operations, government services and logistics. As a trusted partner to businesses, logistics service providers and governments, their tailored solutions are designed to meet the unique needs of every client, enabling seamless and secure optimization of supply chains and operations.Having pioneered the world's first single window trade facilitation system for Singapore, CrimsonLogic continues to drive digital transformation in global trade via cutting-edge technology, exemplified by the successful implementation of innovation solutions in over 40 countries worldwide.www.crimsonlogic.com Media ContactSharon LimPublic Relations Manager, Group MarketingEmail: [email protected]
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CALISTA maintenancePRODStart: 1 September 2024, 08:00 UTC +8 End: 1 September 2024, 12:00 UTC +8Affected services:https://calista.globaletrade.serviceshttps://calistang.globaletrade.serviceshttps://api.globaletrade.services/calistaapiImpact: The services will be unavailable. PRODStart: 22 September 2024, 08:00 UTC +8 End: 22 September 2024, 12:00 UTC +8Affected services:https://login.globaletrade.servicesImpact: The Single Sign-On (SSO) services will be unavailable.
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Corporate Social Responsibility A better future Starts with usAt CrimsonLogic, we empower positive change through our Corporate Social Responsibility (CSR) Program. We promote volunteerism, support communities, and foster a unified company culture.
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We believe in giving back
CrimsonLogic partners with the People’s Association and South West Community Development Council to strengthen the local community. Together, we explore new opportunities to better serve those in need.
National Day giving campaign
To celebrate National Day 2022, CrimsonLogic and PSA Singapore participated in “22 Days of Doing Good” campaign. Our volunteers accompanied and assisted 50 beneficiaries from Lions Befrienders under South West CDC, with their purchase of groceries and household essentials.
National Giving Week
“Wishing for 100 Smiles” is CrimsonLogic’s flagship program, providing a platform for employees to adopt and fulfil wishes from the beneficiaries as part of the national Giving Week campaign.
Hydroponics farm tour
Engaging the seniors in green initiatives. CrimsonLogic organized a Hydroponics Farm Tours with 40 seniors (Filos Community Services). This educational farm tour provided a second follow-up where volunteers helped setup a hydroponics system in the community centre.
Our earthOur homeAt CrimsonLogic, we are committed to creating sustainable value while being a responsible business. We strive to reduce our environmental impact and give back to the communities we operate in.
Green FridayCrimsonLogic introduces “Work-From-Home” Friday for all employees (except for operationally-critical teams). This allows the office building to power down lights and air-conditioning, while lowering our carbon footprint.
Clean Up South WestCrimsonLogic supports the South West Clean Up! organized by the South West CDC to collect and donate recyclables. Recyclables were exchanged for groceries and donated to those in need in the South West District.
Earth HourIn support of Earth Hour, CrimsonLogic encourages switching off lights in the office/home to create awareness on climate change and support positive environmental impact.
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