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CrimsonLogic Trade Platform (Government)Trade Facilitation Solutions for GovernmentsWe help governments digitally transform their trade facilitation processes by synergizing with trade ecosystems to engage business communities seamlessly for maximum integration, interoperability and efficiency.
Revolutionise trade CrimsonLogic Trade Facilitation Platform at a glanceCombining over 30 years of Trade Facilitation expertise with cutting-edge technology, stay ahead of the curve with our Trade Facilitation Platform.
Cross Border eCommerce
eCommerce clearances, now digitalized.
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Customs Management
Customs operations, innovative solutions.
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Integrated Risk Management
Revolutionizing risk management solutions.
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Single Window
One submission, everything cleared.
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Trade Facilitation Platform (TFP) Foundation
Autonomous digital trade facilitation for governments.
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In good hands With CrimsonLogic
We're proven.We have over 30 years of experience in global trade facilitation systems with implementation spanning over 20 countries worldwide.
We're advanced.We have a well-defined roadmap that includes continuous technological enhancements, incorporating AI and Machine Learning into our solutions, aligning seamlessly with the evolving trade landscape.
We're agile.We design our systems for collaborative development & self-administration, empowering users to enhance the modules autonomously.
We're aligned.We develop ready-to-deploy system which reduces time & effort, with a single core product base and self-serving capabilities, reducing maintenance & operating costs.
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CrimsonLogic Security PlatformTackle critical security issues at each stage360º defense in the highly-fluid cybersecurity landscape. Arm yourself with best-in-class detection, posture review, monitoring, threat intelligence, document protection and more.
Fortify your defense at each layer,For the greatest security resilience
Cyber Threat Intelligence
Understand your weaknesses with data analytics
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Managed Security Services
Shield your data, systems and networks, detect and remove malware
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Security Posture Review
Understand your vulnerabilities by pen-testing
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Strategic Security Review
End-to-end security assessment
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Stop the invasion Be cyber-secure today
Prevent data breachesShield your business from data breaches with our cyber security services. We stop breaches before they happen.
Avoid fines and penaltiesStay compliant and avoid costly fines and penalties. We ensure your business meets all regulatory requirements.
Avoid regulatory sanctionsStay safe from sanctions. Our cybersecurity services guarantee regulatory compliance.
Ensure business continuitySafeguard your operations with uninterrupted business assurance through our cybersecurity expertise.
Build credibilityBoost trust, protect your image, and establish credibility with our cybersecurity.
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Digital Filing
One-stop legal filing portal
Give stakeholders a clear view of case status and materials, all in one place. File and retrieve documents any time, anywhere.
The world’s first Paperless court system
1Manage court documents easilyPrepare, file and process documents within a single platform – easily retrieve any time, anywhere.
2Communicate on-the-goSend and receive messages on the go, with just a few clicks – maximise every second.
3360º overview, curated accessKeep others up to date with the latest materials and proceedings, and decide who sees what.
4Digitalised workflowsSet up custom, automated workflows that trigger on execution of specific actions.
5Manage documents securelyBolstered with up-to-date cybersecurity technology, rest assured that all data is secure.
6Avoid risks of document lossNo need to worry that your physical documents are lost or stolen once uploaded in the cloud.
Powering collaboration Advancing case resolution
For litigants
For judiciary
For enforcement Agencies
For legal practitioners
"The ministry has completed the development of a distinct group of eServices directed at the external customers and the employees within the e Justice programme, which aims to enable citizens and residents in the country to benefit from the judiciary services onlien to save their time and effort. The programme provides many judicial services and would alleviate any congestion that the customers may face in the ministry or the federal courts."Mr Abdullah Al Majid Head of Programme Management Office Consultant to the Minister of Justice, UAE
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How to Close Supply Chain Gaps: Navigating Disruptions through Trade Facilitation
23 October 2023
Industry
Logistics
In today’s interconnected global economy, supply chains serve as the lifeblood of successful businesses. Supply chains are the backbone of industries and economies worldwide, providing them the pathway for growth and sustainability. They enable the seamless flow of goods, information and services across borders, ensuring products reach consumers efficiently and on time. The importance of resilience in supply chains therefore cannot be overstated.Building and maintaining resilient supply chains is no simple task. Especially in the face of disruptions, whether they be global pandemics, geopolitical tensions or product/raw material shortages. The need for effective trade facilitation and end-to-end tech visibility has never been more apparent.Learn more at: https://logisticsmatter.com/how-to-close-supply-chain-gaps-navigating-disruptions-through-trade-facilitation
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Senior Vice President (SVP), Region AmericasBalagopal Nair
Bala oversees the full spectrum of CrimsonLogic’s business and operations in North and South America. Based in CrimsonLogic’s Latin America Region in Panama, he is responsible for managing customer & partner relations, drive new business opportunities, revenue goals and strengthen strategic accounts. He is also part of CrimsonLogic’s Senior Management Committee.Prior to joining CrimsonLogic, Bala was Director for International Operations (Americas) of International Enterprise Singapore (IE Singapore), Singapore’s national trade development agency. He was based in Washington DC from 2000-2006, managing IE Singapore’s regional operations and assisting Singapore companies in their business and market development in North and South America.Concurrently, Bala was also Counsellor (Economics) supporting the Singapore Embassy in Washington DC and the Ministry of Trade and Industry in managing Singapore’s trade policy and economic relations with the United States. He was part of the Singapore team involved in negotiating the US-Singapore Free Trade Agreement. Bala was also involved in the initiation of the Free Trade Agreement negotiations between Singapore and Panama.Bala joined IE Singapore in 1984 and started his career in trade policy work. Subsequently, he moved to international operations work as Deputy Director, where he covered Europe, South Asia, the Middle East and South East Asia. He was later appointed the Vice-President of IE Singapore Holdings (formerly TDB Holdings) and was responsible for the operations as well as exploring new business opportunities for the company and its subsidiaries. Concurrently, he was also Director of Planning where he led the team that mapped out the Trade 2000 Master plan for Singapore’s international trade.Bala contributed to the 1986 Singapore Economic Committee and the 1997 Committee on Singapore’s Competiveness (CSC) as Head of the multi-agency secretariat to the Hub Services Sub-Committee. He was also the Head of the Secretariat of ASEAN Committee on Trade and Tourism between 1986 and 1989. Bala was awarded the Public Adminstration Medal (Silver) in the National Day awards in 1999.Bala graduated with an Honours degree in Economics from the National University of Singapore and also holds a Master Degree from the Imperial College of Science in London.
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Case StudiesLearn how we empower our clients in their business transformation journey.
CrimsonLogic eLitigation
Explore efficiency in litigation with our solution, which enhances collaboration and facilitates seamless transactions, ensuring the Singapore judicial system maintains its global speed ranking. Dive into the case study for a closer look at this transformative legal solution.
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India Port Community System
CrimsonLogic’s Port Community System (PCS) offers a single electronic window for all port community stakeholders to access critical information readily and securely.
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Singapore TradeNet®
Through TradeNet®, over 10 million trade permit applications are processed annually, with 90% processed within minutes, and approximately 100,000 certificates of origin are issued yearly via TradeNet®.
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People-Centric Digital Public Services for the Post-Pandemic World
Posted on
29 November 2023
Read it in
5 minutes
Industry
Digital Government
In response to the pandemic, organizations globally have greatly accelerated their adoption of technology. What makes this transformation truly worthy of the history books is the speed at which it is happening.A McKinsey global survey of executives found that in order to confront Covid-19, organizations have implemented advanced technologies – in their business decision-making and operations – 25 times faster than expected.The survey also notes that during the pandemic, in order to effectively meet needs, organizations expedited the digitalization of customer interactions by up to four years; and accelerated the share of digital products in their portfolios by up to seven years.
Digital transformation is a long gameThese changes, though fast, are expected to last. During this period, organizations are looking into digitalization investments that will allow them to better thrive in the post-pandemic world and beyond.Such investments – from end-to-end digital solutions to data security, migration to the cloud and more – usually have a positive transformative effect, which is the power to entirely change the way organizations work and add value to people’s lives.An EY 2021 report observes that organizations worldwide must “sustain change beyond the extraordinary circumstances that the pandemic has created and ensure their hard-won digital transformation progress doesn’t go to waste”.This is because the crisis has beckoned just “the start of a real, holistic and effective digital transformation, not the end”.Organizations must seize this moment to improve resilience by understanding the strategic importance of digital, and then leverage it as soon as possible to create long-lasting value.
Organizations have accelerated digitalization to adapt to the unprecedented challenges brought by the pandemic. Digital’s value to public services in the post-pandemic worldIn public service delivery specifically, digital can create enduring value particularly in the areas of trust, collaboration and insight. Increasing trustThe pandemic isn’t just a health crisis; it is also an information crisis – or infodemic. UNESCO’s lead official on the subject of disinformation, Guy Berger, explained in an interview with UN News: “There seems to be barely an area left untouched by disinformation in relation to the Covid-19 crisis. The grave danger is that information which is based on truth, ends up having only marginal impact.” Hence, managing the Covid-19 infodemic has become the norm today. Countries such as France, Italy, Australia and Latvia now use digital, too, to update the public on the latest, most accurate news. Their digital interventions include verified channels, social media and chatbots – all with a mission to deliver trusted information, which is now greatly, if not urgently, needed. Another way to build trust in a community is to provide avenues for stronger and sustained civic engagement. Examples of these are online forums and reporting portals, where people can send alerts on minor crimes, damaged public property or gaps in public services – and feel heard.
Cities can encourage civic engagement via city reporting apps, where the public are encouraged to report issues or leave feedback. Strengthening collaborationSingapore’s digitalization efforts include gradually moving up to 70% of its public service ICT systems to the cloud. This way, different agencies can access an ecosystem of ready-made apps and develop new solutions from them. That is how Singapore could quickly roll out Covid-19 digital initiatives such as an official WhatsApp channel for mass communication and digital contact tracing tools – these have been developed from existing services by tech companies like Google and Amazon. Cloud is thus at the heart of collaboration. When integrated with the cloud, digital solutions can also allow different parties to work together as a whole rather than in silos. This reduces redundancy, time and costs. An example of such a solution is Coherence Business Licensing, which connects different agencies on a singular platform to approve business operations. A childcare center just setting up, for instance, can then simply access this platform to register for multiple licenses at once across various agencies such as food safety, education and estate management.
CrimsonLogic Business Registration & Licensing makes it easy for businesses requiring several licenses across multiple agencies, such as childcare centres, to start operations. Gaining insightDigitalized public services collect a wealth of precious data. The data hold insights into the needs of the populace, which is crucial for shaping effective services and policies. The pandemic, for example, has increased calls for insights into unemployment and social security needs. One case study is Austria, which is retrieving tax data from previous years through its online system to automatically calculate payments to self-employed workers as part of its pandemic income support programme. Insights are best arrived at by connecting the dots. Digital solutions like the CrimsonLogic Data Exchange Platform enable streamlined information exchange among agencies and help them to manage shared data securely and effectively. Data management is especially important for public trust. And with the ability to manage and share data safely and seamlessly, agencies can also better discern needs by looking into and across information gathered from diverse sectors.
CrimsonLogic Data Exchange Platform allows agencies to share data and unlock insights for better public services. Towards people-centric digital public servicesTrust, collaboration, insight: these values focus on a sense of community and security, effective teamwork and meeting needs. By centering these values, public sector organizations can pave the way towards delivering people-centric digital public services. In the post-pandemic world, wellbeing will become an even more significant pursuit. People-centric digital transformation embraces the idea that wellbeing and technology are linked. Digital must always work for the people and for public value, instead of the other way around. Is your organization taking a people-centric approach to its digital transformation? How can you digitalize with your stakeholders’ best interests in mind and better prepare for the post-pandemic world? Get in touch with us to explore your next steps.
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Court Technology – AI Now and Beyond
Posted on
25 December 2023
Read it in
5 minutes
Industry
Digital Government
Artificial intelligence impacts our daily lives in a myriad of both exciting and mundane ways. As you unlock your mobile phone using facial recognition, scroll through your recommended social media feed or check your spam-filtered email inbox, all these instances are just some of your daily touchpoints with AI. Given the prevalence of AI, it is not surprising that many AI applications have also found their way into courtrooms around the world.
Speeding up access to justiceThe judiciary is a system of courts that interprets and applies the law. As the World Bank succinctly puts it, the courts are a way to resolve disputes justly. However, getting a court date can be a long-drawn process and that is before the case is presented. This backlog was exacerbated by the Covid-19 pandemic, which saw many courts being temporarily shut. According to a report by the BBC, barristers in the United Kingdom are predicting that some trials may not be heard until 2024 unless court availability is improved.AI offers an alternative to traditional dispute resolution. The AI algorithm is trained on large groups of past judgement data to identify and learn patterns that lead to a particular decision. Taking an example of a minor traffic incident, parties are presented with a list of predetermined questions and follow-up questions. The trained AI can simulate an indicative judgement based on the parties’ inputs and the courts’ rule book. This can be a preliminary step for the involved parties to understand the possible liabilities and penalties incurred. They may subsequently choose to settle out of court instead of pursuing litigation, freeing up court resources.
AI offers an alternative to traditional dispute resolution, which frees up court resources to hear other cases. Cutting through the data clutterThe backbone of many legal cases is robust legal research, especially for common law nations. This is because they predominately rely on precedents made by past cases to make legal arguments. Traditional legal research requires lawyers to trawl through digital records using Boolean search that have to balance relevancy with specificity. Overly broad search terms bring up extraneous material while being too specific yields nothing. AI-augmented legal research tools use natural language processing (NLP) to interpret the intent, context and nuance of what is being searched. NLP search queries can take the form of a question or everyday language. Through machine learning, searches will get more accurate over time as the algorithm is trained through previous user queries and selected results. This makes searching and discovery a lot more efficient and effective.Apart from heavy legal research, the legal sector is also known for generating heaps of paperwork. AI is particularly well-suited to handle the vast amount of data. One application is the AI-augmented Case Assignment, which uses a combination of data science algorithms to define a case affinity with a judge. A multitude of data points, including case nature, document quantity, current workload and historical records, can be factored in. Court registrars are then given recommendations on which cases are best assigned to the judge best qualified to access the case. This offers a fairer alternative for work allocation, while still providing the leeway for court registrars to make the final decision.
AI is well-suited to handle vast amounts of data. More data helps the algorithm improve over time through machine learning. The dark side of AIWhile AI has been heralded as an agent of positive change in the legal sector, it can just as easily be used for more malicious purposes. Back in 2018, a video of former United States President Barack Obama disparaging then-President Donald Trump went viral. However, this incident never occurred. Such videos are known as Deepfakes and they utilise deep learning AI to manipulate media to depict highly realistic fictitious events. Fortunately, the intention of the particular video was to inform the public on the power and dangers of deepfakes.What happens when Deepfakes are presented as digital evidence? A ‘fighting fire with fire’ approach using deepfake detection tools is crucial to tackle synthetically altered digital evidence. Given that deepfake technology is constantly evolving, deepfake detection will not be able to deliver 100 percent accuracy. Digital evidence will always have to be evaluated alongside other physical evidence and human judgement.
Deepfake technology leverages on AI and machine learning to allow users to easily swap their faces with others.Augment, not replaceThe image of AI robots presiding over the courts is still a long way into the future. The complexity and nuances of human behaviour ensure that there will always be a place for human judgement and empathy in justice proceedings. The best use for AI in court technology is to lessen the burden of easily automated low-level tasks. This frees up judges and lawyers to focus on more demanding cases, and to interpret and apply the law the best they can.
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Senior Vice President Head of Delivery & Technical ServicesLoo Leong Seng
As Head of Delivery & Technical Services, Leong Seng is responsible for managing technical delivery across all product domains, infrastructure, as well as the Process Excellence Office, to ensure high-quality and timely delivery of solutions globally.Prior to his current role, Leong Seng held several key positions in CrimsonLogic. As Head of Europe, Middle East, Africa & South Asia (EMEASA), he led revenue growth initiatives in the EMEASA region by overseeing tailored growth strategies based on local market insights, and built strong relationships with key clients to identify opportunities for sustainable expansion.He also served as Chief Technology Officer of Global eTrade Services (GeTS), overseeing the subsidiary’s products and services roadmap, expanding the portfolio and driving product innovation. Additionally, he led the Legal Sector Group as Vice President, focusing on growth and sustainability by implementing efficient IT solutions for customers in the legal domain. While double-hatting as Head of Regional Headquarters, Singapore, he shaped local business strategies and strengthened relationships with key customers. Leong Seng joined CrimsonLogic in 1998 and was appointed Project Manager of Saudi Arabia’s nationwide trade facilitation project in 2003. He later assumed the role of Program Director and Head of Regional Presales and Delivery in the Middle East, where he led his team in implementing several nationwide legal and trade facilitation projects, including the United Arab Emirates' Ministry of Justice's eJustice Program and the Federal Customs' Maqasa Clearance System. Leong Seng’s wealth of experience in the region later enabled him to head the Middle East & Africa team, as Senior Director. Some of his major project wins include the Oman Single Electronic Window and the Namibia eJudiciary System.Leong Seng graduated with a Bachelor of Science in Computing from Birmingham City University, United Kingdom.
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GovWare Conference & Exhibition 2023, Singapore
20 October 2023
Industry
Security
As Govware2023 comes to a close, we reflect on the three days from 17 to 19 Oct 2023. During this time, we delved into the world of cutting-edge solutions to strengthen organizations against cyber threats and bolster digital risk management. Our CEO, Lawrence Ng, even had an insightful conversation with Beenu Arora, the CEO of our partner, Cyble Inc.This event provided a fantastic platform to showcase our state-of-the-art cybersecurity solutions, and we're excited to stay connected as we navigate the dynamic cybersecurity landscape.
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