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GITEX Dubai 2023, Dubai
18 October 2023
Industry
Trade Government
We had participated in GITEX Dubai 2023 at the Singapore Pavilion, our team engaged in discussions on simplifying trade, enhancing compliance, streamlining logistics, and advancing digital government transformation.
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The WCO Technology Conference & Exhibition 2023, Vietnam
13 October 2023
Industry
Trade Government
At the World Customs Organization Technology Conference & Exhibition, our Senior Product Director, Solomon Joseph, had an enlightening plenary session. He discussed how technology fosters seamless data exchange and collaboration between various stakeholders, such as government agencies and businesses. Solomon highlighted the role of innovative technologies, such as Single Windows, in streamlining Customs clearance, minimizing delays, and enhancing trade efficiency. He also tackled the challenges associated with adopting tech solutions and provided strategic advice to overcome hurdles for improved trade facilitation.
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CrimsonLogic Announces New North American Regulatory Filing and Logistics Solutions
26 October 2023
Industry
Trade Business
The Regulatory Filing Solution Streamlines Global Customs Declarations, leveraging CrimsonLogic’s competitive edge in ASEAN, while the Logistics Solution Enables Effortless Booking of Ocean Carrier Services. SINGAPORE, 26 October 2023 – Singapore-based global technology company CrimsonLogic, a leader in digital trade facilitation and e-government solutions, announced today the launch of two new solutions in North America. The Regulatory Filing solution will allow users to automate, manage and clear import and export customs declarations globally, especially in Asia where CrimsonLogic is the sole solutions provider facilitating trade across five major ASEAN (Association of Southeast Asian Nations) countries, namely Indonesia, Malaysia, Singapore, Thailand and Vietnam. The logistics solution fosters seamless integration between shippers, ocean carriers, NVOCCs and other logistics service providers to catalyze digital transformation.CrimsonLogic’s Regulatory Filing solution seamlessly integrates into its broader end-to-end Total Trade solutions, simplifying cross-border trade compliance and expediting customs clearances for customers. Trading across countries is presently marked by obstacles like tax complexity, varying e-commerce rules and customs regulations, driven partly by the differing digitalization levels among different countries within ASEAN. As the leading trade management solutions provider in ASEAN, CrimsonLogic’s new solution offers companies access to a unified global customs filing solution, ensuring trade compliance, increased visibility and live status updates to boost business productivity.North American enterprises keen on trading with ASEAN will now be able to leverage CrimsonLogic’s strong presence in ASEAN and enjoy single-step customs clearances. “Freight professionals have long grappled with recurring supply chain issues, from manual errors and delays due to high shipment volumes, to penalties incurred. For example, the intricate customs clearance process, distinguished by diverse requirements across countries, is often a challenge for enterprises in North America to navigate. We’re thrilled to introduce our complete solution that will help close these gaps for enterprises of all sizes interested in doing business with ASEAN and beyond,” said Siddharth Priyesh, Vice-President of the Americas and Caribbean at CrimsonLogic.The persistent challenge of integration for freight forwarders and shippers when interfacing with carriers results in both operational inefficiencies and financial losses. CrimsonLogic’s Logistics solution addresses this issue with an innovative product that eliminates manual data entry, enhances cargo visibility and streamlines various integrations into a unified standard. CrimsonLogic’s electronic Bill-of-Lading solution exemplifies a commitment to innovation and sustainability."In these challenging market conditions, our innovative solutions and personalized approach with dedicated account managers sets us apart from our competition. As a subsidiary of PSA International, a leading global port operator and trusted supply chain partner, customers can be assured of a robust and reliable solution to use and a strong commitment to a long-term partnership when doing business with CrimsonLogic,” said Varun Sahai, Senior Product Director of Logistics at CrimsonLogic.Together, CrimsonLogic’s two new solutions provide enhanced efficiency and convenience to the broader market. With the Regulatory Filing solution streamlining customs declarations across multiple channels and the Logistics solution simplifying the ocean freight management processes, businesses and individuals will be able to better manage their shipping needs.“Our collaborative digitalization efforts with CrimsonLogic and our customers have streamlined clearance processes to be more expeditious and seamless,” said Monica Soon, Assistant Vice-President of port and digitalization solutions at PSA Singapore.For more information, please visit https://crimsonlogic-northamerica.com/ About CrimsonLogicCrimsonLogic, part of the PSA Group, is a global technology company driven by innovation to digitalize and simplify global trade.With over 35 years of experience worldwide, CrimsonLogic specializes in technology-enablement in the fields of trade facilitation & compliance, port operations, government services and logistics. As a trusted partner to businesses, logistics service providers and governments, their tailored solutions are designed to meet the unique needs of every client, enabling seamless and secure optimization of supply chains and operations.Having pioneered the world's first single window trade facilitation system for Singapore, CrimsonLogic continues to drive digital transformation in global trade via cutting-edge technology, exemplified by the successful implementation of innovation solutions in over 40 countries worldwide. Media Contacts5WPR on behalf of CrimsonLogicEmail: [email protected] LimPublic Relations Manager, Group MarketingEmail: [email protected]
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CrimsonLogic, Announces Its Wholly-Owned Subsidiary, Global eTrade Services (GeTS), Will Operate Under the CrimsonLogic Brand
23 November 2023
Industry
Trade Government
SINGAPORE, 23 November 2023 – CrimsonLogic, a leader in digital trade facilitation solutions and a member of the PSA Group, has announced that from 1 January 2024, the company’s wholly-owned subsidiary, Global eTrade Services (GeTS) will operate under the CrimsonLogic brand. This strategic move consolidates and strengthens its position within the global trade and supply chain landscape. Established in 2016, GeTS has primarily focused on trade compliance services, offering customs clearance solutions such as “TradeWeb” for Singapore, Importer of Records, Business Process Outsourcing services, and a comprehensive suite of digital logistics solutions. With over 35 years of experience worldwide, CrimsonLogic specializes in technology-enablement in the fields of trade facilitation & compliance, port operations, government services and logistics. With over 60 projects implemented across 40 countries, the company’s "Total Trade’’ suite of solutions facilitates the end-to-end value chain for global trade across governments and business segments. The change is a strategic step to empower partners and customers to leverage the full spectrum of the company's digital capabilities and its expansive global network. “By aligning our capabilities and solutions under one brand, we ensure a clear and accurate representation of our Total Trade vision,” said Lawrence Ng, CEO of CrimsonLogic. “We look forward to further strengthening our value proposition and market presence through this brand consolidation, delivering the full range of capabilities offered by our Total Trade suite of solutions to the Asia Pacific region.” With a global footprint in over 40 countries, CrimsonLogic has a significant presence in the Asia Pacific region. Ernest Low, Vice President of Asia Pacific at CrimsonLogic, affirmed the significance of this brand consolidation. "This change is a strategic step that allows us to leverage the combined expertise of CrimsonLogic and GeTS, offering a wide range of global trade and supply chain solutions tailored to meet the needs of our Asia Pacific customers, especially for those looking to enter the diverse ASEAN market. Through this change, we deliver value-added, comprehensive capabilities, and a seamless experience for businesses navigating the complex landscape of trade into and out of the Asia Pacific region.”About CrimsonLogicCrimsonLogic, part of the PSA Group, is a global technology company driven by innovation to digitalize and simplify global trade.With over 35 years of experience worldwide, CrimsonLogic specializes in technology-enablement in the fields of trade facilitation & compliance, port operations, government services and logistics. As a trusted partner to businesses, logistics service providers and governments, their tailored solutions are designed to meet the unique needs of every client, enabling seamless and secure optimization of supply chains and operations.Having pioneered the world's first single window trade facilitation system for Singapore, CrimsonLogic continues to drive digital transformation in global trade via cutting-edge technology, exemplified by the successful implementation of innovation solutions in over 40 countries worldwide.www.crimsonlogic.com Media ContactSharon LimPublic Relations Manager, Group MarketingEmail: [email protected]
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Why It’s High Time for Organizations to Practise Digital Document Security
Posted on
03 December 2023
Read it in
5 minutes
Industry
Digital Government
Your organisation is likely working a lot more with digital documents now than before. Navigating the digital world, like sailing on a vast ocean with lurking pirates, isn’t always safe. Inevitably, implementing digital document security will be any organisation’s priority.
What is digital document security?Digital document security refers to the safeguards put in place, so that information in your electronic documents will not be exposed to data breaches and theft. With these safeguards, your organisation is ready to swim rather than sink in the quick and huge flow of digital information. From physical to digital document securityPeople have used physical and optical documents for centuries. Think banknotes and passports. Over this long period, security features for such documents have evolved to a sophisticated level. The result is low counterfeiting rates for physical documents: only 0.003% of euro banknotes in circulation are counterfeits; and just 2% of physical passports are fakes.In contrast, payment card fraud is 300 times greater, and digital data breaches exposed 36 billion records internationally in the first half of 2020. Compared with physical document use, the spread of digital documents is a new phenomenon. In response, digital document security has had to develop quickly to meet ever-greater security threats. Two key threats are data breach, where sensitive digital documents are used by an individual unauthorized to do so; and fraud, where digital documents are falsified. From physical to digital document securityPeople have used physical and optical documents for centuries. Think banknotes and passports. Over this long period, security features for such documents have evolved to a sophisticated level. The result is low counterfeiting rates for physical documents: only 0.003% of euro banknotes in circulation are counterfeits; and just 2% of physical passports are fakes.In contrast, payment card fraud is 300 times greater, and digital data breaches exposed 36 billion records internationally in the first half of 2020. Compared with physical document use, the spread of digital documents is a new phenomenon. In response, digital document security has had to develop quickly to meet ever-greater security threats. Two key threats are data breach, where sensitive digital documents are used by an individual unauthorized to do so; and fraud, where digital documents are falsified. Should your organization implement digital document security?The threats mentioned above have pushed many organizations to implement digital document security – because once a document security violation happens, it is an excruciating uphill task to remedy the situation and regain trust.If you are contemplating whether your organization, too, should implement digital document security, then consider the following scenarios as part of your evaluation. 1. COVID-19 and remote working have led to increased use of digital documents in your organizationReuters reports that globally, 72% of total workforce is currently working remotely. A research by Gartner also forecasts that 50% of employees will continue to work remotely post-pandemic. As organizations enter the new normal, it becomes risky not to prepare for wholly digital environments, where data can be extremely vulnerable.To protect and manage digital documents, many organizations tap into digital document security solutions such as our award-winning digital document security solution, which packs an array of safeguarding measures.For example, with our solution's Document Rights Management feature, organizations control what employees and customers can do when they receive a document. They can, for instance, be prevented from redistributing the document without permission, copying its content, restricting number of copies print by an authorized user or making screen captures with it.As the post-pandemic world welcomes intense digital document exchanges, verifying the authenticity of documents will also be increasingly important. Take the example of digital vaccination certificates, which will soon be a part of our travel lives. Our solution can help governments create the certificates, where each will contain a secure QR code with a digital signature that prevents falsification. Immigration officers simply need to do a quick scan of the QR code to check the certificate’s authenticity. 2. Your organization works with sensitive dataAn employee may misplace a flash drive or laptop, or open an email containing malware. These situations expose sensitive documents to unauthorized persons and malicious activities.To minimize such risks, ensure that your organization's most sensitive documents are securely encrypted with a feature like our solution’s Secret Key Encryption. This way, even if these digital documents fall into the wrong hands, they cannot be accessed or modified and hence remain secure.Enhanced measures such as Anti-copy Barriers, which include Optical Watermarks, can be discreetly embedded into documents too, making it even more difficult to illegitimately reproduce them. 3. Your organization has a sizable head count who are granted different permissions for different documentsThe most common document security threats are, in fact, internal. Employees may access customer or company records out of curiosity, for more malicious intents or be tricked into disclosing data to hackers who act as trustworthy entities.With our solution's Document Access and Validity Controls, your organization grants document access to specific persons and can even set the duration, such that the document expires or becomes invalid after some time.For added deterrence, the Audit Trail feature can be relied on to track all activities performed on a document. With routine checks, these trails can help your organisation to identify internal data breaches, who made them and when they occurred. “Not if, but when”This warning is commonly used to describe terrorism, but it is now also used for cyberattacks. Since no one can predict a digital document crisis, it is more fruitful to simply be prepared.If your organization is planning to protect important data from risks such as breaches and theft, do consider a robust digital document security solution – no document management system is complete without it these days.The outcome produces a ripple effect: high document security standards protect not just confidential data, but strengthen your organization's reputation and earn customer trust as well.
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Single Window: The New Era of Paperless Trade
Posted on
04 December 2023
Read it in
2 minutes
Industry
Trade Government
In today's fast-paced and interconnected world of global trade, businesses and governments alike seek efficient solutions to navigate the complexities of international commerce. One such innovative solution that has revolutionized the trade landscape is the concept of "Single Window”, a platform that streamlines trade processes, making it digital and paperless.
What is a Single Window? Picture yourself relocating to a foreign country with your family, pets, and furniture. The traditional process would involve visiting multiple government offices for various tasks like obtaining visas, submitting travel documents, and paying customs fees. Time-consuming and confusing, right?Now, imagine a centralized office called the "Single Window" that acts as a one-stop-shop for all your travel-related needs. With just one visit, you can complete all necessary tasks online through a single portal. Convenient, right? That's exactly how Single Window simplifies trade as well! It acts as a centralized one-stop-shop, where traders can complete all necessary tasks related to international commerce through a single digital platform. CrimsonLogic's pioneering roleTake a trip down memory lane to the 80s when the world was yet to embrace the digital era, amidst the era of cassette tapes and fax machines. CrimsonLogic had a visionary plan to go paperless and digital, and in 1989, they launched TradeNet - the world's first Single Window for trade. TradeNet revolutionized the trade industry, setting new standards for efficiency and transparency. It empowered Singapore and the world to move ahead of their time!Over the years, CrimsonLogic expanded its expertise, implementing numerous Single Window projects globally, driving digital transformation across borders and facilitated international trade. The impact of recent global eventsFast forward to the present day, the Single Window application has evolved with new technologies, driving efficiency and convenience in global trade. The pandemic accelerated the need for digitization, making Single Window an essential tool for a resilient and efficient trade system.The WTO's Trade Facilitation Agreement encourages governments to adopt Single Window systems due to their enormous benefits. These systems make trade faster, cost-effective, transparent, and predictable, meeting the demands of the changing global trade landscape.Challenges in implementing Single WindowImplementing a Single Window system is not without challenges. Key among them is Change Management. Coordinating with various stakeholders, such as government agencies, customs authorities, and private sector entities, requires effective collaboration, communication, and alignment.To ensure smooth adoption, adequate training is essential. CrimsonLogic's expertise in understanding the challenges and providing tailored solutions makes their partnership invaluable for countries wanting to implement a Single Window system. Trends and outlook of Single WindowAs technology advances, CrimsonLogic stays at the forefront by constantly leveraging and integrating new technologies such as blockchain, artificial intelligence, and machine learning in its trade facilitation solutions. These innovations enhance risk assessment, automation, and data analytics capabilities, driving greater efficiency and decision-making for customs authorities and government agencies. Moreover, the global adoption of Single Window systems is on the rise as more countries recognize the benefits. ConclusionThe Single Window system is a beacon of efficiency and convenience in the ever-evolving world of international trade. With CrimsonLogic's pioneering efforts and continuous innovations, the Single Window paves the way for a more connected and sustainable global trade landscape.
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Governments and Covid-19: The Race to Digitalization
Posted on
03 December 2022
Read it in
4 minutes
Industry
Digital Government
Covid-19 has drastically upended our way of life and how we work. It has been more than a year into the pandemic. Some vaccine trials have produced promising results, boosting hopes that we are turning a corner on this global crisis. In the meantime, consumer behaviours and business practices have moved online in order to adapt. E-commerce is booming and remote working, once more uncommon in the past, has become the new normal. Governments around the world have also followed suit to digitalise. Countries such as Germany, India and Singapore have adopted video conferencing tools for virtual court hearings. Elsewhere in the world, virtual inspections are now being conducted by building inspectors in United States and by customs officials in China. These changes in government processes are expected to be long-lasting while the pandemic is ongoing.
Embracing digitalization or be left behindGovernments that have yet to embrace digitalization face letting down their stakeholders – the key being their citizens and businesses. Enforced social distancing and lockdowns have reduced citizen access to essential government services, especially if these services are unavailable online. Even if government services are available online, unprepared agencies can easily be overwhelmed by a large surge of new users. When citizens feel that the government is ill-equipped to help them, particularly during this unprecedented crisis, citizen satisfaction takes a hit. When digitalization is done right, it ensures that citizens are able to access essential services regardless of time and place. It provides a great opportunity for governments to maintain or even enhance their relationships with citizens and businesses despite the physical distance. On top of managing their citizens, governments have to manage their employees. Governments need to ensure that their employees who are working remotely have access to the necessary tools and resources to work effectively. For countries with predominantly paper-based processes, this could be challenging to handle. In addition, there is increased pressure on internal IT departments to serve these geographically dispersed employees with existing resources and infrastructure. Beyond hardware, governments also have to be able to manage their remote employees’ productivity and success.For governments seeking to attract foreign investment, not digitalizing means being displaced by more agile and innovative countries that can better meet investor needs. Travel restrictions and closed borders prevent foreign investors from physically visiting. Governments that make it easy for foreign investors to digitally set up businesses will naturally attract a larger proportion of investment. Many governments are cutting taxes or increasing financial aid to citizens to mitigate the economic fallout from Covid-19. Any foreign investment to stimulate the local economy or create domestic employment would be very welcome. Turbulent times provide many digitalization opportunitiesPrepared governments are seizing this opportunity to think beyond this crisis. For instance, in spite of the economic downturn, countries like Singapore and Saudi Arabia are boosting spending on information and communication technology to accelerate its digitalization push. A good by-product is that it signals to the private sector of the importance of digitalization in riding out this crisis and beyond.A promising area is the utility of rapidly developed Covid-19 digital tools and how it can be expanded in a post-pandemic world. Many governments launched Covid-19 risk assessment AI chatbots in the early stages of the pandemic. These can be scaled up to handle other simple tasks such as appointment scheduling and reminders in the public healthcare sector. Another potential application could be repurposing Covid-19 information portals to digital employment hubs providing job opportunities and other information to citizens. Digitalization helps governments gain information visibility as well as other data sharing and analysis opportunities. Digitalization is a great opportunity for governments to improve their countries’ standing as tech leaders on the global stage. One example is how the Taiwanese government swiftly built a mask-rationing system on top of its national health insurance system. It then released this data via an open API, collaborating with civic hackers to use this data to build over 140 apps, including maps and voice assistants. Taiwan’s achievement of reaching 200 days without a locally transmitted case in October 2020 makes it the envy of the world.For governments yet to fully embrace digitalization, cost is likely to be one of the most important considerations holding them back. During this pandemic, public resources are naturally being diverted to other more immediate concerns such as economic assistance and healthcare. Governments may be hard-pressed to justify spending money on tech projects. In fact, digitalization can help governments alleviate these concerns. For example, a digital business registry helps governments render targeted economic assistance by identifying small business owners and distributing business grants or waiving fees. It also helps to flatten the curve by reducing the need for face-to-face counter services. The pandemic, no matter how protracted, will eventually come to an end. The lesson we have all learnt is to prepare for the unpredictable. Digitalization is one way governments can help to insulate citizens against the adverse effects of future crises. Digitalization ensures that public services remain online and accessible, so citizens and businesses can still maintain some degree of stability during volatile periods.
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Senior Vice President Head of Global Technical Resource Management Isson Jacob
As Senior Vice President and Head of Global Technical Resource Management at CrimsonLogic, Isson leads the strategic oversight of the company’s Software Delivery Centers (SDCs) and outsourced teams while driving the development of technical competencies across the organization. His focus on maximizing resource efficiency and effectiveness enables CrimsonLogic to swiftly adapt to evolving market conditions, enhancing both productivity and sustainability.Isson joined CrimsonLogic in 2017 as Head of Global Technology Services, where he was pivotal in establishing the Malaysian and Panama Software Development Centers, extending the company's reach and capability in the Latin American and Caribbean regions. He has successfully managed the offshore Software Development Centers in Bangalore, India, and Kuala Lumpur, Malaysia, ensuring the consistent delivery of high-quality services for both application and infrastructure projects. During his tenure as General Manager of the Bangalore Software Development Center from 2017 to 2019, Isson spearheaded several high-profile global service deliveries, including the Single Electronic Window for the Sultanate of Oman, trade facilitation projects across multiple African nations, and the Fijian Government’s digitization program.Prior to joining CrimsonLogic, Isson served as Service Delivery Director at NCS, where he led the Banking and Capital Markets division, overseeing a broad spectrum of service delivery activities for banking institutions and sovereign wealth funds. His career includes senior roles such as Program Manager at Mahindra Satyam Singapore and Application Manager at Singapore Computer Systems, where he managed and delivered complex public sector projects. With over 30 years of experience in IT service delivery, Isson has played a significant role in developing and deploying critical national systems, including the Patient Care System (PACES II) for the healthcare sector, the Army Training Information Systems for the Ministry of Defence (MINDEF), and the Singapore Citizen Information, Registration, and Immigration System (CIRIS) for the Immigration & Checkpoints Authority (ICA), Ministry of Home Affairs.Isson holds a Bachelor of Commerce from Curtin University of Technology, Australia.
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Awards & Recognition Let us show youOur best achievements
Year 2024
SupplyTech Breakthrough Award 2024
2024
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The Straits Times Best Employer Award 2024
2024
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Analytics - Logistics Award (Singapore Business Technology Excellence)
2024
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Year 2023
Great Place to Work® Certifications
2023
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CrimsonLogic’s Rachael Khor & Tan Chiew Lan named recipients of 2023 Women in Supply Chain Award
2023
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Digital - Logistics Award (Singapore Business Technology Excellence)
2023
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The Straits Times Best Employer Award
2023
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Year 2022
HR Asia Best Companies to work for in Asia 2022 (China region)
2022
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Chong Kok Keong (CEO, GeTS) bags Tech Leader Award 2022 - Digital Achiever (Individual)
2022
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CrimsonLogic recognised asOne of Singapore’s best employers
Statista has teamed up with The Straits Times to hunt down the top employers in Singapore in 2024. Singapore’s Best Employers 2024 is a large-scale and comprehensive employer study that assesses the attractiveness of employers in Singapore based on an independent employee survey. Tens of thousands of evaluations thousands of opinions from employees, and hundreds of scores of companies were taken into account.CrimsonLogic was thus one of the 250 companies that were recognised for its excellent workplace.
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Code of ConductOur code reflects our core principles, and it sets the standard for how we uphold integrity at CrimsonLogic.
The code of business ethics and conduct:Guiding our commitment to integrity
As part of the PSA Group, CrimsonLogic aligns with the belief that business goes beyond profits; it's about ethics and doing what's right. Our standards surpass the minimum legal requirements, reflecting our enduring commitment to a successful, honest, and responsible business that our employees take pride in. The Code embodies our principles and guides us in managing critical issues. Discover
Our shared values:With customers, business partners and suppliers
We seek collaboration with those who share our ethical values. We require our customers, business partners, and suppliers to meet the standards in our Supplier Code of Conduct or Customer and Partner Business Principles (as may be applicable) in their dealings with us. Discover If you have questions, comments, or feedback on our company's ethics and integrity, please contact us at @email. Your input will remain confidential.
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